[Victor]

Hi Joshep!

I’m sorry you are experiencing issues with your imports. Let me help you troubleshoot that.

First, let me note that it may take us between 24-48 hrs (during weekdays) before we respond to a post as we state here. It generally is significantly faster than that, but we’ve been having a higher demand in our forums for the last couple of days and it caused us some delays.

Could you please share the import source with us so we can run some tests with it?

Are you experiencing wrong date issues with all the imported events or just some? Could you point us to an event where you are having the wrong date issue with?

Thanks,
Victor

[Victor]

Hi Vickie!

Thanks for getting in touch with us!

I’m sorry you are experiencing that issue. I tried reproducing that in my own local installation but failed to do so.

Please try flushing the permalinks by going to wp-admin > Settings > Permalinks and click “Save Changes”. Does it work work after that?

If it doesn’t, then please go through the Testing for Conflicts guide to see if there is any theme or plugin conflict.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi David!

Thanks for reaching out to us! Let me help you with that

We don’t recommend you edit any of the plugin files to make changes, because those changes will be overwritten when you update the plugin.

Try placing the following code snippet into your theme’s functions.php file. It will hide the RSVP option from the edit event admin view:

/* Tribe, remove RSVP tickets option from event page in the admin */function tribe_remove_rsvp() {
// check if it's a Tribe admin page
$screen = get_current_screen();
if( !isset($screen->id) || $screen->id != Tribe__Events__Main::POSTTYPE ) return;
// switch default provider and hide RSVP ?>
<script type="text/javascript">
jQuery(document).ready(function($){
if ( $('input.ticket_field[value="Tribe__Tickets_Plus__Commerce__WooCommerce__Main"]').length ) {
$('input.ticket_field[value="Tribe__Tickets_Plus__Commerce__WooCommerce__Main"]').click(); $('input.ticket_field[value="Tribe__Tickets__RSVP"]').hide().next().hide(); }
});
</script>
<?php }
add_action('admin_head', 'tribe_remove_rsvp');

Let me know if that works for you.

Best,
Victor

[Victor]

Hi Jessica!

I’m sorry you are experiencing those errors. Let me try to help you with that.

First, please make sure you update to the latest version of The Events Calendar 4.5.10.1.

After that, could you please try re-scheduling one of those failing imports from scratch and see if it changes anything?

Also, please go to Events > Help and under Event Aggregator System Status see if there are any errors reporting.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Jrme!

Thanks for flagging this!

I’ve just made a report about this so it can be taken into account for one of our next maintenance releases.

I’ll set this as “Pending fix” so we’ll let you know when the fix is released.

Best,
Victor

[Victor]

Hi Gordon!

Thanks for reaching out to us! I’d be happy to help here.

It seems you are using an older version of Event Tickets and Event Tickets Plus. Please make sure you are using the latest versions of our plugins.

If you see no automatic updates for them. Try going to your wp-admin > Dashboard > Updates and click the Check Again button. This will force to check for plugin, themes, translations and WordPress core updates. After that, see if the update shows for you.

If the update still doesn’t show, you can always make a manual update by logging into your account and then go to the Downloads page.

We always recommend that you make a full backup of your site (both database and files) before making an update, just in case something goes wrong and you can always revert back to where you were.

Another thing we encourage is to set up a staging/dev site where you can test all your theme, plugin and WordPress core updates and other big changes in your site before making them in the live site. This will ensure you don’t disrupt the live site if you encounter problems.

I hope that helps. Let me know how it goes and if you have other questions.

Best,
Victor

[Victor]

Hi William!

Glad to be of help here.

As you marked this “Resolved” I’ll go ahead and close it, but feel free to open a new one if needed.

Cheers,
Victor

[Victor]

Hi Gabriel!

Thanks for your patience.

If you disable the REST API, the tribe events shortcodes should still work.

You can use the following code to disable The Events Calendar’s REST API functionality:

* Note that trying to import events from a site with the REST API disabled...
 * into another site running The Events Calendar... via Event Aggregator...
 * will cause this import setup/scheme to no longer function, since
 * Event Aggregator uses the REST API to pull events from one TEC site
 * into another TEC site.
// advertise to the world that the REST API is disabled
add_filter( 'tribe_events_rest_api_enabled', '__return_false' );
// actually disable REST API functionality
add_action( 'init', function () { 
remove_action(
'rest_api_init',
array( tribe( 'tec.rest-v1.main' ), 'register_endpoints' )
 );
}, 5 );

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Benjamin!

I’m glad to hear it’s working fine now. Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new one if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

You’re welcome. We’ll keep you posted.

[Victor]

Hi Norah & Mathew!

Thanks for getting in touch with us!

Like Mathew here pointed out, that extension provides a fix for an incompatibility issue with the Divi theme. Please try it out and let us know if it fixes the issue for you.

As a side note, we will probably update this extension if any other compatibility issues with Divi appear in the future.

Mathew, we really appreciate you chiming in to help with this.

Best,
Victor

[Victor]

Hi Brian,

I’m really sorry you’re also experiencing those issues with your imports. I know these errors can be unpleasant so I understand your frustration with them.

We are aware of some problems and we have released some fixes for some of them and others are still being investigated to make sure what’s causing them. Rest assured we are actively working on this as we take all these issues seriously.

To find out more about your specific issues we’ll need to go through some troubleshooting steps.

First, I noticed from your system information you are using an older version of The Events Calendar 4.5.8. Please make sure you update to the latest versions of our plugins, as they might include various fixes and improvements for the Event Aggregator system. After that, try making an import and see if it works.

If it doesn’t, please go to Events > Help and under Event Aggregator System Status you’ll see some information regarding your connection to the EA server. Please let us know what it says or you can send us as screenshot of it.

Finally, I noticed you don’t have an EA license registered under this account, but after some research with the team we found out you have another account with an active EA license, so could you please post with that account here so we can access both of them from this thread?

Thanks,
Victor

[Victor]

Hi William!

Thanks for getting in touch! I’d be happy to help you with that.

We have this extension that will allow you to select in which views to display the “Add HTML before event content” and “Add HTML after event content”.

You’ll just need to install and activate as with any other plugin and the options will appear when you go to Events > Settings > Display under Advanced Template Settings

Will that work for you? Let me know about it.

Best,
Victor

[Victor]

Hola Cesar!

Thanks for coming back to us!

First, I wanted to apologise for the other thread being autoclosed. Like Shelby said, we were having a higher load than usual in the forums and that caused us some delays in reviewing your case. And as a result the thread was autoclosed.

I have gone through all your previous thread and after a few tests I’ve been able to replicate this issue on my own installation.

I also found a bug report already logged in for this issue, so I will set this thread’s status to “Pending fix” and link it to the report so can let you know when a fix is released in one of the next maintenance releases.

My apologies for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Daniel!

Thanks for your continued help and patience so far.

Could you please make sure you are using the latest version of our plugin 4.5.10.1 ?

This last version includes an update for our common library and it’s always best to use the latest version of it.

Let me know about it.

Best,
Victor.

[Author]

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