[Victor]

Hi Ivan!

I’m glad to know it’s working now. Thanks for following up to let us know about it.

I couldn’t make the Google Calendar work either with the URL you provided, so it could have been something with the Google settings.

Regarding the Facebook import, if you want to use the webcal URL you’ll need to select iCalendar as Import Origin.

The imports should work right away once you setup your license.

As you marked this “Resolved” I’ll go ahead and close it, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help.

Best,
Victor

[Victor]

Hi Benny!

Thanks for reaching out to us! Let me help you with that issue.

Are you getting this error anywhere else in your site or just in that page?

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory. After that, try navigating a few times into the add page where you are having the issue, so that in case there is another error we are not seeing, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

I can see from your system settings that you have WP_MEMORY_LIMIT set to 768M. Could you please try raising the memory limit for your WordPress installation and see if you still get the error? You can learn how to do that here > https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Ivan!

I’m sorry you are experiencing those issues. Let me help you with the troubleshooting.

First, let me note that it may take us 24-48 hrs before we respond to a post as we state here. It generally is significantly faster that that, but sometimes we may have higher demands in our forums so we ask for a bit of patient.

Could you please go to your wp-admin > Events > Help and send us a screenshot of the Event Aggregator System Status ?

Are you having this issue with any import or just some?

Please share with us the import source you’re are having the issue with so we can run some tests on our end.

Thanks,
Victor

[Victor]

Hi David!

I’m sorry you are having that issue. Let me help you with the troubleshooting.

Could you please go to Events > Help and send us a screenshot of the Event Aggregator System status?

Could you please try running the scheduled import manually and see if you get any errors?

How many scheduled imports every 1 hour do you currently have?

Thanks,
Victor

[Victor]

You’re welcome Daniel! We’ll keep you posted.

[Victor]

Hi Joseph!

Thanks for coming back with that information.

I tried importing a few times from that same source and I could not replicate the issues you are having.

Are you experiencing this with One-time imports or scheduled imports? Could you please share with us a screenshot of the import settings you are using for that source?

If it’s a scheduled import, could you please try re-scheduling the import from scratch and see if it changes anything?

Also, could you please copy & paste your system information in a private reply? It seems I cannot see all of the available settings.

Thanks,
Victor

[Victor]

Hi Christian!

Thanks for reaching out to us. I’d be happy to help you with that.

First, let me note that we only give direct support for our license holders via these forums as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/ and it may take us between 24-48 hrs before we respond to a post. It generally is significantly faster than that, but we ask to be patient during times with higher demand in our forums.

All the checkout process is handled by WooCommerce, so you’ll find all the settings by going to your wp-admin > WooCommerce > Settings.

If you want to change the Check payment information displayed in the checkout, you’ll find that option by going to wp-admin > WooCommerce > Settings > Checkout tab > Check Payments section. In there, you will see a screen like the following https://cloudup.com/cdu62Q9Piw9

You can find out more about the WooCommerce settings in their documentation here > https://docs.woocommerce.com/documentation/plugins/woocommerce/

And you’ll find all about the payment options here > https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/

I hope that helps! Is there anything else I can do for you? Let me know.

Best,
Victor

[Victor]

Hi Mariano!

Thanks for reaching out to us! Let me try to help you with that.

Unfortunately, there is no shortcode to embed that tickets into a custom page. The Events Calendar PRO available shortcodes are the ones listed here > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

I’m not really familiar with the cornerstone page builder, but if I understand correctly, you are creating a custom template where you want to add the tickets table/form in. If so, you should check out the tickets.php template file located at /wp-content/plugins/event-tickets-plus/src/views/wootickets/ and take it as a reference to build a custom template.

We also have a great article that will get you started on customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Daniel!

Thanks for checking that out.

The dev team is working on some improvements and fixes in the Event Aggregator server side of things that is intended to solve this issue.

While I cannot commit to an exact date for when this will be released, I know it’s undergoing QA testing right now and should be shipping in the upcoming days. We will let you know as soon as this is fixed.

My apologies once again for all this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor.

[Victor]

Hi Barbara!

Thanks for reaching out to us! 🙂

I’d be happy to help you with that.

The tribe_get_end_date() function will only return the end date for the the current event, and not the last instance of that recurring event.

Each instance of a recurring event is a child event of the main event, just like a child post is to its parent post.

One approach to achieve what you’re looking for would be to first fetch the last instance for the event and then you could use the tribe_get_end_date() function to serve the date for that instance.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi John!

Thanks for reaching out to us! I’d be happy to help you with that.

You could achieve what you are looking for by customizing our templates. We have a great article about customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

In your case, you should see the single-event.php template file located at /wp-content/plugins/the-events-calendar/src/views/list/

I hope that helps! Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Mark!

I’m sorry you are experiencing this issue. Let me help you troubleshoot that.

Could you please share with us a screenshot of the recurring settings for the event you are having the issue with? This way we’ll try to reproduce the issue on our end.

It would be also helpful if you could also share with us a link to one of those recurring events in your site to have as reference.

Thanks,
Victor

[Victor]

Hi David!

Glad to know it works by re-scheduling the import. Thanks for letting us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to assist.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us. I’d be happy to help here.

By default, the only tags that are available in the filter bar are the ones that have a post assigned to them.

Unfortunately, there is no built in way to achieve what you are looking for. If you were to accomplish that it would involve some custom coding.

As a workaround, taking the following code snippet as an example, you could customize the filter options to hide specific tags:

https://gist.github.com/vicskf/25dbbbf37566c217bee598b2d44344d5

I hope that helps. Let me know if you have other questions.

Best,
Victor

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