Attendees List Empty

[Gordon Bain]

Hi There,

I’m using a combination of Event Calendar Pro and Event Ticket Plus to allow the booking of classes on the SLS Fitness website. This was working perfectly up until the latest updates.

Now the attendees list for every event shows as empty all the time. I can see the orders appearing within the admin, but not the specific attendees.

Interestingly I can see that 5 attendees are showing as deleted. Even if I do a test booking this just increases by the number booked. Also there is a number of tickets Awaiting Review but I’ve got no idea how you are supposed to review these.

Can you please help?

Thanks

[Victor]

Hi Gordon!

Thanks for reaching out to us! I’d be happy to help here.

It seems you are using an older version of Event Tickets and Event Tickets Plus. Please make sure you are using the latest versions of our plugins.

If you see no automatic updates for them. Try going to your wp-admin > Dashboard > Updates and click the Check Again button. This will force to check for plugin, themes, translations and WordPress core updates. After that, see if the update shows for you.

If the update still doesn’t show, you can always make a manual update by logging into your account and then go to the Downloads page.

We always recommend that you make a full backup of your site (both database and files) before making an update, just in case something goes wrong and you can always revert back to where you were.

Another thing we encourage is to set up a staging/dev site where you can test all your theme, plugin and WordPress core updates and other big changes in your site before making them in the live site. This will ensure you don’t disrupt the live site if you encounter problems.

I hope that helps. Let me know how it goes and if you have other questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Jennifer]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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