[Victor]

This reply is private.

[Victor]

Hello Mario,

Thanks for coming back with your system information.

I tried importing the event in my own installation and it did import the image. If this is happening with a few other events (classes), then it might be an error somewhere.

Are you experiencing this issue everytime you import an event from Eventbrite or just sometimes?

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try importing one event from Eventbrite, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us to see if we can spot the problem from there.

If there are no errors showing up, then this could be a theme or plugin conflict. In this case, I’d recommend you switch to a default theme like twenty seventeen and see if the image imports.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hola Antonio!

Gracias por realizar esas pruebas.

He encontrado un reporte sobre este problema y parece ser que solo sucede en algunos navegadores como Chrome y Safari.

Tal como tu dices, al acomodarse los eventos cuando se modifica el ancho del navegador el problema se corrige.

He agregado esta conversación al reporte así te avisamos cuando esté corregido en una de las próximas releases de mantenimiento.

Te pido disculpas por el inconveniente y agradezco tu colaboración para detectar el problema.

Saludos,
Victor

[Victor]

Hola Antonio!

Gracias por los comentarios! 🙂

Todavía no he podido dedicarle tiempo a las traducciones, pero sin duda lo haré la semana próxima, ya que es algo que me gustaría hacer también para ayudar con la comunidad de habla Hispana.

Voy a dejar abierto esta conversación por las dudas si tienes alguna otra consulta. En caso de que se cierre automaticamente, puedes abrir otra nueva cuando lo desees.

Saludos y buen fin de semana!
Victor

[Victor]

Hi Daniel,

Thanks for following up with this.

We can’t seem to find anything from our side that would indicate something is wrong with your license or the connection. We don’t see any blockage of your site’s IP or your license either. So this is a bit strange and difficult to resolve.

To narrow the problem down and make sure we are not dealing with any other plugin/theme conflict, could you please go through our Testing for Conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ ?

If you don’t see any difference after testing for conflicts, the next step would be to contact your hosting provider to ask if they can find anything on the server side that would result in the cURL error 7? They might be able to provide more information about this issue.

Please let us know how that goes and if you have other questions during the process.

Thanks,
Victor

[Victor]

Hi David!

Thanks for clearing that out and for sharing the Facebook page.

I did some tests on my end and couldn’t experience the error you are having. I did noticed it has more than 80 events to import and so it takes some time to import them.

The cURL error you are getting is because it is reaching the time limit set for the request. Could you please try adding the following code into your theme’s functions.php file:

add_filter('http_request_timeout', function($timeout) { return 60; });

After that see if you get the error and let me know.

Thanks,
Victor

[Victor]

Hi Mario!

I’m sorry you are experiencing that issue. Let me help you with that.

Is this happening for all the Eventribe events or just one? Could you please share a link to one of those Eventbrite events?

Also, when coming back please share with us your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Thanks,
Victor

[Victor]

Hi Nadia!

Thanks for coming back to us!

I’ve just checked the bug report about this issue and we don’t have a date for when this will be addressed yet.

I know there have been other related issues with Outlook imports as well that were already solved, but we can’t commit to a date for a bufix in this one.

I will close this thread as it’s a duplicate of this one -> https://theeventscalendar.com/support/forums/topic/events-import-to-outlook-with-wrong-time-windows/

So please refer to that one for any updates on the issue.

Feel free to open a new topic if any other issues or questions come up and we’d be happy to help.

Thanks,
Victor

[Victor]

Hi Caleb!

I’m glad that helped! Thanks for following up to let us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help 🙂

Good luck with your project!

Best,
Victor

[Victor]

Hi Chris!

Thanks for reaching out to us.

Unfortunately, there is an issue with the Completed count of tickets in that summary, that we are already aware of.

I will set this ticket to Pending fix and link it to the corresponding bug report. This way we’ll let you know as soon as a fix is released.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Luke!

Thanks for reaching out to us! Let me help you with that.

The code you sent will fetch the phone number from a WooCommerce order. While an RSVP ticket does not have a Phone number by default.

Do you want to also include a phone number for RSVP’s ? Where exactly do you want to include the phone number?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Luke!

Thanks for reaching out to us.

Let me help you with that topic.

Event Aggregator does not currently support importing recurring events. I made a few tests on my own installation and it seems that event will be fetched as only one event starting on 2017-08-25 at 8:00pm and ending in 2017-09-17 at 6:00pm.

an end time should not be required, since many events I have no idea how long they will last.

An end time is always required unless it’s an All Day Event, which will only require an end date.

Do you experience something different like multiple events imported for that event?

Let me know about it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Robbi!

Thanks for coming back with the event link.

I can see there is a 500 error showing up in the browser console in that event page and it seems to be coming when requesting the genericons.css file to your server.

Could you please send us a screenshot of the 500 server error you get in Internet Explorer or Microsoft Edge ?

To enable WP_DEBUG, please make sure you place the following lines of code into your wp-config.php file below this line $table_prefix = 'wp_';

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

After that, if you navigate to the event page and see the 500 server error, it should log the error in the debug.log file which is located in the /wp-content folder.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Hassan!

I can see the images being centered in my own installation. Did you make any changes to the email template I sent?

That can also relate to the email client you are using. Which email client are you experiencing the images not being centered in? Could you try using a different email client and see if there’s any difference?

Let me know about it.

Regards,
Victor

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