[Victor]

Hi Chris,

Thanks for following up with this and for sharing the link as an example.

After some tests I could reproduce the issue. It seems that every time you request the calendar feed we get a different UID and start timestamp for the same events, so that might be probably the cause of this.

I have reached out to one of our developers to have a look at this and see if there is anything that we can do on our side.

I will get back to you when I have news. Please hang in there.

Thanks,
Victor

[Victor]

Glad to hear everything is working fine Stéphane! 🙂 Thanks for following up to let us know about it.

I’ll close this now, but don’t hesitate to open a new thread if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

Hola Antonio!

Gracias por probar con los temas por defecto y enviar las capturas.

He realizado varias pruebas en mi instalación local y no puedo replicar el problema.

Como te decía, si bien no errores de Javascript, es probable que haya alguna inconveniencia en el orden en que se están cargando los componentes en la página, y que resulta en este comportamiento.

Parecería que estás minificando o haciendo un cache los scripts de los plugins. Veo que estás utilizando WP-Super-Cache que tienen una opción para ello. Podrías intentar desactivar la minificación de los scripts y los estilos para ver si hay alguna diferencia?

Recuerda de limpiar el cache cuando lo hagas.

Gracias,
Victor

[Victor]

Hola Antonio,

Gracias por continuar con las pruebas y comentar tus resultados.

Tal como dices, son 2 los metabox y esto es normal, ya que uno es para activar/desactivar los comentarios y el otro es para administrar y ver los comentarios realizados.

Parece ser que hay algún error de JS que puede estar impidiendo mostrar los comentarios.

Puedo ver que hay 2 errores en la consola desde el frontend, así que es probable que exista algún conflicto. ¿Podrías revisar si tienes algún error en la consola del navegador mientras estas editando un evento? Si es así, por favor envía una captura de el error.

Gracias,
Victor

[Victor]

This reply is private.

[Victor]

Thanks for confirming that William. We’ll let you know when a fix is released for this.

[Victor]

Hi Stéphane!

Yes, if you edit the email for that specific order and then re-send the ticket email, it will be sent to that new order.

Is there anything else I can help you with? Let me know 🙂

Best,
Victor

[Victor]

Hi Tim!

I’m sorry that didn’t help.

First, please note we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

In the code you sent, you are using the excerpt_more filter. That filter will change the excerpt more string and not the length of the excerpt.

I can also see you have a custom function called get_ecommerce_excerpt(). If the template from the screenshot uses that function to print the excerpt, then you should bear in mind that the excerpt_length filter will apply to the get_the_excerpt().

You can use the following code as a reference and customize it to suit your needs:

// Changes the escerpt length for events and venues
function custom_excerpt_length( $length ) { 
if( tribe_is_event() && is_archive() ) {
return 10;
} elseif ( tribe_is_venue() || is_post_type_archive('tribe_venue') ) {
return 90;  }
}
add_filter( 'excerpt_length', 'custom_excerpt_length', 999 );

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi David!

Thanks for following up to let us know about that.

Regarding those failed imports, could you please share with us the import sources for those scheduled imports? Are you consistently experiencing errors with the same scheduled imports? Please point us to them.

Also, how many scheduled imports per day do you currently have?

Thanks,
Victor

[Victor]

Hola Antonio!

Muchísimas gracias por tu colaboración con las traducciones al español.

He verificado algunas traducciones pendientes para The Events Calendar PRO y las he aprobado. Estas deben ser aprobadas por uno de los usuarios con permisos para tal fin. Voy a intentar revisar el resto de las que quedan pendientes en los demás plugins premium.

Una vez que están aprobadas, estas estarán disponibles para descargar desde los ficheros http://translations.theeventscalendar.com/projects/

En cuanto a las traducciones de los plugins the wordpress.org voy a comunicarme con algún usuario que tenga permisos para aprobar las traducciones pendientes. Podrías indicarme tu usuario de wordpress.org para tenerlo como referencia?

Mientras tanto te notificaré ni bien tenga novedades de esto.

Gracias!
Victor

[Victor]

Hi Joe!

Thanks for reaching out to us! Let me help you with that. 🙂

The Attendees and Sales links will only appear if there are tickets created for the event. Could you please confirm that the event does not have any tickets in it?

If it does have tickets but you are still unable to see the links, then this could be related to the plugin versions you are using. I can see you are using an older version of Event Tickets Plus, so that might be the issue here.

Please make sure you update to the latest versions of all of our plugins to ensure full compatibility between them.

Let me know how that goes and if you have other questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Mark,

Thanks for following up with this.

Unfortunately, I can’t commit to a date for when this will be addressed.

I really understand it is an important issue for you. I know there are some other users experiencing the same issue. Rest assured it will be addressed as we take all our issues seriously.

I will try to flag this again in the report to see if we can get things moving faster and will keep you posted about it.

Best,
Victor

[Victor]

Hi Caleb!

I’m sorry, the code I gave you will only change the month view background. Try the following code instead:

#tribe-events-content {
background-color: #ffffff;
}

That one is more generic and will apply to all the calendar views. Does is work for you? 🙂

Best,
Victor

[Victor]

Hola Antonio,

Desde la información de tu sistema puedo ver que tienes activada la opción de comentarios de los eventos en Events > Settings > General tab.

Adicionalmente, para que esto funcione con “La plantilla de eventos predeterminada” debes tener habilitados los comentarios en tu instalación de WordPress. Puedes revisar esto desde wp-admin > Settings > Discussion y ver la opción “<label for=”default_comment_status”>Allow people to post comments on new articles</label>”.

Además, recuerda que puedes desactivar los comentarios para un evento en particular. Para esto debes dirigirte al metabox de Discussion y desactivar “Allow comments”. Si no puedes visualizar el metabox, puedes activarlo yendo a la pestaña Screen options en la parte superior izquierda de la pantalla.

Por favor revisa esas configuraciones y dime si te funciona.

Saludos!
Victor

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