[Victor]

Hola Antonio!

Gracias por enviar las capturas.

Parece ser que hay algún problema en como el componente de JS ubica los elementos, ya que si modifico el tamaño de la ventana, los elementos se acomodan correctamente.

Todavía no pude replicarlo en mi instalación local. Voy a realizar algunas pruebas adicionales con Divi para ver si puedo encontrar algún conflicto.

Mientras tanto, podrías intentar cambiar a un tema por defecto y ver si también ocurre lo mismo?

Gracias,
Victor

[Victor]

Hi Mark!

I’m glad it worked out for you! Thanks for following up to let us know about it 🙂

I’ll close this now, but feel free to open a new thread when needed and we’d be happy to help.

Cheers,
Victor

[Victor]

Sure Chris! Please keep us posted about it.

[Victor]

This reply is private.

[Victor]

Hi Leyden!

Thanks for taking your time on reporting this

Unfortunately, this is a bug we are already aware of so I will link this thread to the bug report so we’ll let you know when a bugfix is released in one of our upcoming maintenance releases.

This actually happens for orders that are not yet set to “Completed”. Once the order status is set to “Completed” the date will show up correctly.

I apologise for this inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Caleb! 🙂

Thanks for reaching out to us! I’d be happy to help you with that.

Try placing the following CSS snippet into your theme’s styles.css file. You can also try adding it by using the WordPress customizer by going to your wp-admin > Appearance > Customize > Additional CSS 

#tribe-events-content table.tribe-events-calendar {
background-color: #fff;
}

Let me know if that works for you.

Best,
Victor

[Victor]

Hi Tim!

Thanks for reaching out to us! Let me try to help you with that.

Try using the following code snippet instead and see if it helps:

// Changes the escerpt length for events to 100 words
function custom_excerpt_length( $length ) {
if( tribe_is_event() && is_archive() && ! tribe_is_venue() && ! is_post_type_archive('tribe_venue') ) {
return 100;
}
}
add_filter( 'excerpt_length', 'custom_excerpt_length', 999 );

Let me know about it.

Best,
Victor

[Victor]

Hi Kirsten!

Thanks for reaching out to us. Let me help you with that issue.

First, please make sure you are using the latest versions of our plugins. You can download the latest versions from your downloads page > https://theeventscalendar.com/my-account/downloads/

If you are running the latest versions and still experiencing the issue, please share with us the URL for the Google calendar you are trying to import events from.

Also, please let us know if you are getting duplicates for all events or just some? Could you please point us to one of those events you are having duplicates?

When coming back, please share your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Chris!

Thanks for reaching out to us! I’d be happy to help you with that.

First, please note we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much as we can.

We have a great article about customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

Could you please let us know exactly which templates are you trying to customize and tell us what information you want to add to each of them? You can send us a screenshot and the code you are using to achieve that. With that information I’ll take a look and try to help as much possible.

Thanks,
Victor

[Victor]

Hi Travis!

Thanks for reaching out to us to report this.

Could you please let us know the pages where you are experiencing the conflicts in? Let us know

Also, what could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With that info we’ll run some tests on our end to see if we can come up with a workaround for the issue.

Thanks,
Victor

[Victor]

Hi Robbi!

Thanks for getting in touch.

That is a strange issue you are having. Let me try to help you troubleshoot it.

First, could you please share with us a link to the event where you are having that issue? this way we’ll have a closer inspection and see if we can spot anything.

Then, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the 500 error a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Thanks,
Victor

[Victor]

Hi Critter!

Glad to see you figured it out! Thanks for following up to let us know and for posting the solution so others can benefit from it.

I’ll close this now, but feel free to open a new topic if anything comes up.

Best,
Victor

[Victor]

Hi Charles!

Nice to see you again. Let me help you with that.

Unfortunately, there is no built in option to achieve that. Setting a category to be applied to the filter bar by default would require some custom coding.

A workaround for this would be to create a link from somewhere in your site (perhaps a menu item) and use a custom URL like this > yoursite.com/events/month/?tribe_eventcategory=2 where the ‘2’ would be the category ID.

In addition, you can apply the same principle with any other filter. You can choose a specific set of filters and then copy the URL for them and use it as a custom link on your site. Does it help with what you are trying to accomplish?

Regarding the Filter Bar not working when using the PRO shortcodes, this is something we are planning on bringing as a feature in one of our next feature releases. I will link this thread to the report so we can let you know when this is released.

We can’t commit to a date for when this will be available but you can always get in touch with us and we’ll let you know if we have an update about it.

I hope that helps! Let me know if you have any other questions and I’d be happy to help as much possible.

Best,
Victor

[Victor]

Hi Gail!

Glad to hear you could solve the issue. Thanks for following up to let us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

Hi Wim!

Sure, you can find the translation strings for that email in the event-tickets-nl_NL.po translation file located at /wp-content/plugins/event-tickets/lang/

We encourage you to collaborate with the translation of your language here > http://translations.theeventscalendar.com/projects/

The template for that email is the email-tickets-moved.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/

Remember you can also customize our templates by following the steps provided in our Themer’s Guide here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have other questions.

Best,
Victor

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