Disable email

[go2people]

When we transfer a ticket to a different event, an email is sent to the customer that is half Dutch half English. This is the email:

Belangrijke veranderingen aan je tickets

We wanted to let you know that a ticket you purchased for Tekenen model en portret deel 1 has been transferred to Tekenen model en portret deel 1 (middag)(vindt plaats op zaterdag 9 september – 13:45). Your ticket remains valid and no further action is needed on your part:

#5542 Tekenen model en portret deel 1 (2017-2018) – aa0d703f1a

Can we disable this email? We’ve disabled all emails from the settings, but this one still sends.

[Victor]

Hi Wim!

Thanks for reaching out to us! 🙂 I’d be happy to help you with that.

There is no built in functionality to disable the sending of that email notification.

If you want to disable it, you would need some custom code to do that. You can make use of the ‘tribe_tickets_all_tickets_moved’ action hook located at /wp-content/plugins/event-tickets/src/Tribe/Admin/Move_Tickets.php to remove the notify_attendees() function that triggers the email.

I will reach out to the team to see if we can come up with a working code snippet to accomplish this and will get back to you as soon as possible.

Please hang in there.

Thanks,
Victor

[go2people]

It would also be better if we could just translate it. We’re using the Say what plugin to translate strings, but I couldn’t find the original strings. Could you tell me where I can find the source of this email or what the strings and the text domain?

Thanks!

[Victor]

Hi Wim!

Sure, you can find the translation strings for that email in the event-tickets-nl_NL.po translation file located at /wp-content/plugins/event-tickets/lang/

We encourage you to collaborate with the translation of your language here > http://translations.theeventscalendar.com/projects/

The template for that email is the email-tickets-moved.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/

Remember you can also customize our templates by following the steps provided in our Themer’s Guide here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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