Duplicate Events generated and not overwriting events when updated

[Kirsten Henderson]

when the import is pulled through and events that are updated on the original google calander and then duplicated with a new event and some events aren’t overwritten with the update.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/duplicate-events-imported-from-google-calendar-me-too/

[Victor]

Hi Kirsten!

Thanks for reaching out to us. Let me help you with that issue.

First, please make sure you are using the latest versions of our plugins. You can download the latest versions from your downloads page > https://theeventscalendar.com/my-account/downloads/

If you are running the latest versions and still experiencing the issue, please share with us the URL for the Google calendar you are trying to import events from.

Also, please let us know if you are getting duplicates for all events or just some? Could you please point us to one of those events you are having duplicates?

When coming back, please share your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Kirsten Henderson]

This reply is private.

[Victor]

This reply is private.

[Kirsten Henderson]

Hi

i am unsure when it started happening, it seems to have been an issue for a while, as I have to keep deleting the duplicates, to answer your other question, when i delete the duplicate it doesn’t import it again. There is also an issue if an event is deleted off the original calendar it stays on the website calendar. We are trying to make it so there is only one place to update the calendar.

thanks

[Victor]

Hi Kirsten!

Thanks for confirming that.

Unfortunately, there is no built in way to delete an event that is no longer present from an import source.

The available settings that define how events are imported are the ones described here > https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/

I understand you are no longer experiencing duplicates now. Could you please confirm this?

Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Kirsten Henderson]

no i am still getting duplicates when the import happens.

[Victor]

Sorry to hear that Kirsten.

I made a few extra tests for the import source you provided and I’m still unable to reproduce the issue.

To make sure this is not a theme or plugin conflict, please delete the duplicated events and then try running the import with only our plugins activated and using a default theme like twenty seventeen. Do you get duplicates in those conditions?

If you still experience the duplicates, then please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try manually running the import until you get a duplicate, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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