[Victor]

Hi George,

Thanks for testing that out!

That seems the right way to go here. Let us know how that goes.

I’ll leave this thread open just in case you need to ask any questions that pop up. After some time it will autoclose, but don’t hesitate to open a new topic referencing this one if needed and we’d be happy to assist.

Best,
Victor

[Victor]

Hi Adam!

Thanks for following up with this.

I have checked the report on this issue and it hasn’t been scheduled for a release yet.

I will raise a flag into the report to get a more accurate update and also see if we can get a workaround for this in the meantime.

I’ll get back to you as soon as possible. Please hang in there.

Thanks,
Victor

[Victor]

Hi Michael,

Thanks for coming back with your findings.

That is surely an interesting issue I haven’t encountered before and the wp-config.php code could be the workaround for it. Please let us know how that works when you can test it out.

In the meantime, I will flag this to the dev team to see if there is something on our end that we should take into account for a next release.

Thanks,
Victor

[Victor]

Hi Gail!

Thanks for coming back with the logs.

I can see the Fatal errors are ocurring in one of WordPress core files, but we cannot tell what plugin/theme might be triggering this. And there doesn’t seem to be any other errors that would indicate something else is not working.

Having a closer look at your system information, it seems you have quiet a few plugins installed. And depending on the number of events/posts your site currently has, 96M wouldn’t seem to be enough.

Have you tried raising the WP_MEMORY_LIMIT to see if it solves the issue? Please do so and let me know how it goes.

Thanks,
Victor

[Victor]

Hi Barbara,

First, please note that we are limited in how much support we can give for custom development questions like this.

That said, we always like helping out and at least point users into the right direction as much possible.

You could make use of the tribe_get_events() helper function. We have a great article on how to use it here > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

I’m not sure where exactly you want to show this information, but here’s an example you can use as a reference:

/* Get all child events ids in a recurrence series */
$recurrence_parent_id = get_the_ID();
$recurrence_args = array(
'post_parent'    => $recurrence_parent_id,
'meta_key'       => '_EventEndDate',
'orderby'        => 'meta_key',
'order'          => 'ASC',
'fields'         => 'ids',
'posts_per_page' => -1,
);
$all_event_ids_in_recurrence_series = tribe_get_events( $recurrence_args );

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Daniel,

Thanks for checking that out.

It seems that your site is being blocked by the EA server somehow. I’m not sure why, but I have reached out to the dev team about it and they are investigating this already.

I will come back to you as soon as I can.

Please hang in there.

Thanks,
Victor

[Victor]

Hi Charles!

Thanks for reaching out to us.

I’m sorry you are experiencing that issue. Let me help you troubleshoot it.

I tried reproducing the issue in my own local installation but failed to do so. I also tried to see the issue in your site but it’s not yet live, so is there a way you can share with us a link to a staging/dev site where we can see the problem for ourselves and possibly find the source of it?

If that’s not possible, then could you please see if there are any console errors when navigating that page? Here’s a good article that shows how to do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Sam!

Thanks for reaching to us and for taking the time to report this.

Could you please share with us in a private reply a copy of the theme so we can run some tests on our end to replicate the error and find the source of it?

Thanks,
Victor

[Victor]

Hi George!

Thanks for reaching out to us!

Let me try to help you with that issue.

Having a closer look in the event page you shared I can see there are two console errors that might be the source of the problem:

Refused to display 'https://denveraudubon.z2systems.com/np/clients/denveraudubon/event.jsp?event=%202489&' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE

Those errors seem to be coming from an external source, which happens to be the same as the one you are using in the ‘iframe’ shortcode.

What happens if you use the same shortcode in a page instead of an event? does it work as expected?

Let us know about it.

Thanks,
Victor

[Victor]

Hi Wim!

Thanks for reaching out to us! 🙂 I’d be happy to help you with that.

There is no built in functionality to disable the sending of that email notification.

If you want to disable it, you would need some custom code to do that. You can make use of the ‘tribe_tickets_all_tickets_moved’ action hook located at /wp-content/plugins/event-tickets/src/Tribe/Admin/Move_Tickets.php to remove the notify_attendees() function that triggers the email.

I will reach out to the team to see if we can come up with a working code snippet to accomplish this and will get back to you as soon as possible.

Please hang in there.

Thanks,
Victor

[Victor]

Hi Ron!

Thank you for the kind words. I’m super glad to be of help here.

I actually didn’t notice the tutorial I shared was for a WooCommerce extension in particular, but it’s great you find that the extension is right for your needs 🙂

As you marked this resolved, I’ll go ahead and close it. Don’t hesitate to open a new topic when needed.

Best,
Victor

[Victor]

Hi Robert!

I’m glad it worked for you. Thanks for letting us know about it.

I’ll close this now, but don’t hesitate to open a new topic if any other questions.

Cheers,
Victor

[Victor]

Hi Charlie!

Thanks for reaching out to us. Let me help you with that issue.

We are not aware of a bug like that and I could not reproduce this in my own site.

Is this happening for all the events or just one/some? Does it happen with WooCommerce tickets or with RSVP tickets?

Could you please give us some details about it so I can try to reproduce this in my own end? You can send us some screenshots to illustrate the problem, if you’d like.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Michael!

Could you please let us know why does the URL change? Does it affect the main site URL ?

We have various clients that use Pantheon but we’ve never heard of this problem before.

Do you know if Pantheon has an option that enables this URL change somehow?

Please let us know about it.

Thanks,
Victor

[Author]

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