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August 29, 2017 at 8:08 am in reply to: how to show the location search on Events? #1341746

Victor
Member

Hi Sean!

Thanks for reaching out to us 🙂

The location search is one of the features available in Events Calendar PRO.

You can see all the features available for PRO here > https://theeventscalendar.com/product/wordpress-events-calendar-pro/

If you also want to add additional filters functionality you should check out the Filter Bar plugin, which in combination with Events Calendar PRO will enable the distance filter for location searches.

I hope it helps! Is there any other question I can help you with? Let me know.

Best,
Victor

August 29, 2017 at 7:32 am in reply to: License issue on Pantheon #1341730

Victor
Member

This reply is private.

August 29, 2017 at 7:01 am in reply to: Calendar still causing events to duplicate #1341707

Victor
Member

Hi Chris!

I’m sorry you are still getting those duplicate events.

Having a closer look at your system information I can see you are still using a previous version of The Events Calendar. Please update to the latest version 4.5.11 and see if you still experience the issue.

If you don’t see the update notification, try going to the wp-admin > Dashboard > Updates and click “Check Again”. If you still don’t see it, you can always perform a manual update > https://theeventscalendar.com/knowledgebase/manual-updates/

Let us know how that goes.

Thanks,
Victor

August 29, 2017 at 6:32 am in reply to: Description randomly not being pulled from Google Calendar #1341689

Victor
Member

This reply is private.

August 29, 2017 at 6:02 am in reply to: strange behaviour on fetching from facebook when there are not upcoming events #1341667

Victor
Member

Hi Gaetano!

Thanks for following up. Please let us know how that works for you.

Thanks,
Victor

August 28, 2017 at 8:45 pm in reply to: PHP Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to all #1341564

Victor
Member

Hi Gail!

Thanks for reaching out to us. Let me help you with that issue.

First, please try increasing the WP_MEMORY_LIMIT to 128MB or 256MB and see if that solves the issue.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file.

Please share that log file with us so we can spot the problem from there.

Let us know how that goes.

Thanks,
Victor

August 28, 2017 at 8:39 pm in reply to: Changing "Order Notes" and wording in transparent "e.g.." in Register & Checkout #1341560

Victor
Member

Hi Ron!

Thanks for reaching out to us again! 🙂

Let me try to help you with this.

Like you say, in order to make those changes you will need to make a customization on the WooCommerce side.

I’ve found a great tutorial that will point you in how to customize the checkout fields here > https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

I hope that helps! Let me know if you have other questions and I’d be happy to assist.

Best,
Victor

August 28, 2017 at 8:17 pm in reply to: Print-Friendly Option Available? #1341553

Victor
Member

Hi Robert!

Thanks for getting in touch with us!

Let me try to help you with that.

The following code snippet will add some styles to the month view that will make it more print friendly.

https://gist.github.com/cliffordp/edec7dff1e2d92333682759d0b8de7de

You should place it in your theme’s functions.php.

Let us know how it works for you.

Best,
Victor

August 28, 2017 at 7:43 pm in reply to: Description randomly not being pulled from Google Calendar #1341543
Victor
Member
Hi Jeff,

We’ve had a few other users reporting this same error and we’re actively investigating this issue. For the moment we can’t reproduce this issue on our side so we’ll have to make some deeper troubleshooting to see if we can find the source of it.

Could you please send us a screenshot of the Event Aggregator System Status by going to Events > Help?

Also, please try going through the following steps:
- Delete your EA key from your wp-admin > Events > Settings and save
- Disconnect your old license from https://theeventscalendar.com/license-keys/
- Then re-enter your license again in your wp-admin settings
After that, are you able to run the import?

Could you please also share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor
August 28, 2017 at 5:45 pm in reply to: Scheduled Imports Not Working #1341515
Victor
Member
Hi Daniel!

Could you please try again the following steps:
- Delete your EA key from your wp-admin > Events > Settings and save
- Disconnect your old license from https://theeventscalendar.com/license-keys/
- Then re-enter your license again in your wp-admin settings
Are you able to connect to the EA server after this? Please let me know.

Thanks,
Victor
August 28, 2017 at 5:39 pm in reply to: Facebook event import "does not have any upcoming events" #1341511

Victor
Member

Hi Bradley!

Glad to hear it’s working for you. Thanks for letting us know about it!

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

August 28, 2017 at 12:32 pm in reply to: Redirect To Thank You Page After RSVP #1341325

Victor
Member

You’re welcome Tim! 🙂

Since you marked this “Resolved” I’ll go ahead and close it, but feel free to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

August 28, 2017 at 12:26 pm in reply to: Multiple RSVPs on one event. No Confirm button if last item has no availability #1341323

Victor
Member

I’m glad it worked Tim. Thanks for following up to confirm.

We’ll let you know when a final fix for it is released.

I apologise for this issue and we’d appreciate your patience.

Best,
Victor

August 28, 2017 at 12:17 pm in reply to: Description randomly not being pulled from Google Calendar #1341315

Victor
Member

This reply is private.

August 28, 2017 at 11:47 am in reply to: Month Navigation Not Working #1341287

Victor
Member

Hi William!

I’m sorry you are having that issue. Let me help you troubleshoot that.

I could not replicate this in my own installation. Could you please copy and paste in a private reply your complete system information by going to Events > Help ? It seems some of the info you’ve already shared is not complete.

Just to confirm, are you making any template customization for the month view?

Did you start experiencing this issue all of a sudden or was it after a plugin update?

Please let us know about it.

Thanks,
Victor
Author

Posts

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