[Victor]

Hi Tim!

Thanks for reaching out to us and for taking your time in reporting this.

Unfortunately, I could reproduce this issue myself and it seems to be a small bug in the template. I have logged a bug report for this, meaning it will be addressed in one of our next maintenance releases.

I will set this thread’s status to “Pending fix” and link it to the report so we’ll let you know as soon as a bugfix is released.

In the meantime, I managed to come up with a workaround for this. You will have to make a template override of the rsvp.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/

To learn how to make a template override you can refer to our Themer’s Guide here > https://theeventscalendar.com/knowledgebase/themers-guide/ but it basically boils down to this:

• Make a copy of the tickets.php template. It is located at/wp-content/plugins/event-tickets/src/views/tickets/rsvp.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called tickets
• Drop your copied rsvp.php file in that last folder

Now that the template is in your theme, replace all the code in it with the following template here:

https://gist.github.com/vicskf/ebb3e5ac3687c05130db2db2fba27fb5

Let me know if that works for you.

Thanks,
Victor

[Victor]

Hola Antonio!

Veo que un tu información del sistema tienes habilitados los comentarios en nuestra configuración, así que es probable que sea alguna configuración del tema Divi ya que estas utilizando un template propio del tema.

Intenta ir a Theme Options de Divi y en Layout > Single Page Layout verifica que esté activada la opción para habilitar comentarios en las páginas.

Dime si esto ayuda.

Saludos,
Victor

[Victor]

Hi Caleb!

I’m glad to know you could download the plugins! Thanks for following up to let us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help! 🙂

Best,
Victor

[Victor]

Hi Nancy!

Thanks for getting in touch with us! Let me try to help you with that.

I could see the breadcrumbs you are referring to and they seem to be something that your theme is showing.

I can see from your system information that you are using the template-blank-1.php as the Events template. You could try selecting a different template by going to Events > Settings > Display and see if you can get the breadcrumbs to not show for the calendar.

If they doesn’t disappear when using the Default Events Template then you should see if there is any option to modify the breadcrumbs in your theme settings.

Let me know how that goes and if you have any questions about it.

Best,
Victor.

[Victor]

Hi Stéphane!

Thanks for reaching out to us! I’d be happy to help you with that.

The ticket email and all the order emails from WooCommerce will be sent to the billing email address set in the checkout process.

The billing information is unique to an order. This means that if you change a user email address in wp-admin > Users it won’t change it for the WooCommerce order.

So, you would have to edit the billing information and modify the email address for that specific order.

I hope that helps! Let me know if you have other questions and I’d be happy to help. 🙂

Best,
Victor

[Victor]

Hi Paul!

You could try increasing the default time (60 minutes) to something bigger or you could disable this feature by leaving it empty as it states in this article > https://docs.woocommerce.com/document/configuring-woocommerce-settings/

In addition to that, I think it’s also a good idea to uncheck “Pending Payment” for the option “When should attendee records be generated?“.

You could make some tests with those settings and see if they work fine for your site.

Let us know about it.

Best,
Victor

[Victor]

Hi Benny!

Glad to know you could solve the issue! Thanks for following up to let us know about it.

I’ll go ahead and close this, but feel free to open a new topic if anything comes up and we’d be happy to help!

Cheers,
Victor

[Victor]

Hi Mark,

Thanks for following up with this. Let me help you with that.

First, please note that we are limited in how much support we can give for custom development questions like this. That said, we always like helping out and at least point users into the right direction.

So, I managed to come up with a template override for the single-event.php template file that will output the event website url if present. In addition to this template override you should also place some code in your theme’s functions.php file to make it open into a new tab and also show the event title.

Try the following code in here and let me know if it works for you:

https://gist.github.com/vicskf/7e50310444cc3f0591b0adcc1c71db55

Best,
Victor

[Victor]

Hi Mark!

Thanks for making all the tests.

Unfortunately, I could reproduce the issue and it turns to be a bug we found a couple of days ago. As you can see, this only affects the shortcode and not the main calendar.

I will set this thread to “Pending fix” and link it to the bug report. We will notify you once a bugfix is available in one of our upcoming maintenance releases.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Do let me know if you have any other questions and I’d be happy to assist.

Best,
Victor

[Victor]

Hi Daniel!

Thanks for getting in touch with us!

You could share the license key with them to test the service locally. There is no limitation with that or other process involved.

Bear in mind that the imports they make in their own local site will also count towards the number of imports limit.

Is there anything else I can help you with? Let me know and I’d be happy to assist 🙂

Best,
Victor

[Victor]

Hi Shawn!

Thanks for reaching out to us. Let me help you with that issue.

I tried to import from that Facebook feed and I had no issues with it.

Could you please try deleting the scheduled import for that feed and then re-schedule it again?

Does it work after that? Let us know about it.

Thanks,
Victor

[Victor]

Hi Nicolas!

Just doing a pass to cleanup old threads that are still open and found out that this is a duplicate of this one https://theeventscalendar.com/support/forums/topic/query-performance-issues-on-update_meta-with-new-meta-chunker/

I also wanted to note that the meta chunker issue linked to this thread was already resolved in a previous version of our plugins and should not be a problem anymore.

I’ll go ahead and close this now, but feel free to open a new topic if anything comes up and we’d be happy to assist.

Cheers,
Victor

[Victor]

Hi Paul!

You will get the note “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.” when you reach the time limit set in the WooCommerce inventory settings > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

You can also see how this works here > https://wp.zacgordon.com/2013/04/08/unpaid-order-cancelled-time-limit-reached-in-woocommerce/

Sorry if it was confusing, but what I meant by “if the user fails to complete the checkout” was that the user does not click the “Place order” button in the checkout page. As a result, no order is created, thus no stock is reduced.

Would I be right in thinking that this new setting will not let ticket stock levels be changed for any other reason than a completed order?

No, this settings are all for the Event Tickets side of things and won’t modify how the stock levels change for each order status. How stock levels change in each order status is all handled by WooCommerce and not Event Tickets Plus.

Those new settings you have means that the attendee records (for the event) will be generated and the ticket email be sent to the customer when an order reaches the “Completed” status.

You may find additional information about the stock is handled in WooCommerce Docs

Let me know how that goes.

Best,
Victor

[Victor]

Hola Antonio!

Perdón por la demora en volver a contestarte y gracias por tu paciencia.

Luego de realizar algunas pruebas, efectivamente encontré que cuando se desactiva la opción de “Enable global stock” entonces los tickets ya creados con la opción “Use global stock” siguen manteniendo el stock global.

Esto es un bug así que he creado el reporte correspondiente para que sea arreglado en una de las próximas releases de mantenimiento. Ni bien este este resuelto, te avisaremos.

Mientras tanto, te recomiendo que evites habilitar el global stock y luego desactivarlo por algún motivo. De esta forma evitarás el problema de stock.

Gracias por tomarte el tiempo de reportar esto.

No dudes en hacer otra pregunta cuando lo necesites.

Saludos!
Victor

[Victor]

Hi Sun-Chan!

Thanks for reaching out to us and for following up to let us know that recreating the imports solved your issue.

I’m sorry it’s not ideal to re schedule all your imports. I can imagine this being a bit hard specially if you have many scheduled imports. But like you say, our last maintenance release includes several fixes and improvements for the Event Aggregator imports. You can learn more about it here > https://theeventscalendar.com/maintenance-release-week-21-august-2017/

As you marked this resolved I’ll go ahead and close it, but don’t hesitate to open a new thread if anything comes up and we’d be happy to assist.

Best,
Victor

[Author]

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