[Victor]

Hi Daniel!

Thanks for following up with this! You were actually faster than us. 🙂

Indeed, this last maintenance release of our plugins addresses several issues and improvements for imports and license validation.

Please update your plugins and let us know if it works for you.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

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[Victor]

This reply is private.

[Victor]

Hi Jeff!

I tried the import myself and didn’t get those errors.

Could you please update to the latest versions of our plugins? The Events Calendar version 4.5.11 includes a number of fixes and improvements regarding imports that will likely solve this issue.

Please update to the latest version and let us know if that solves your issue.

I also wanted to let you know that a fix for for the descriptions missing bug is already in the process of QA testing and should be released soon. It had to be delayed some time because it was linked to another report and they need to be shipped together.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Paul!

In order for the stock to be reduced an order must be in place.

Customer adds to basket and goes to checkout but, for whatever reason, they fail to complete checkout. If the order isn’t completed then how can stock be effected

In this case, if the user fails to complete the checkout, then no order is created so the stock does not get reduced.

And what if you have lots of failed orders and forget to re-add 1 or 2 or add 1 or 2 too many?

This will depend on what the previous order status was. If the order was “Processing” or “On hold” (or any other status where the stock was reduced) then changing the status to “Cancelled” or “Failed” will not increase the stock again. This is probably what you are experiencing with failed payments from PayPal. The same happens when changing to “Cancelled”.

Cancelled – Cancelled by an admin or the customer – no further action required (Cancelled orders do not reduce stock by default)

This is actually a bit confusing for me as well. I think what they meant to say is that “Cancelled” orders do not change the products stock.

Let me point you to a couple of other articles that expand this process further:

• WooCommerce-Specific Ticket Settings
• Tickets: Managing Your Orders and Attendees

Let me know if you have other questions about it.

Best,
Victor

[Victor]

Hi Steven!

100 imports license means you can run 100 scheduled imports regardless of the number of events you import from each (even if the source has no events to import)

We have a good article that explains this in more detailed > https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

If you are running 100 imports every 30 minutes it means 2400 imports a day so that is surely making you reach the 100 and 200 imports limit for your licenses.

I hope that clears things out. Don’t hesitate to ask any other questions.

Best,
Victor

[Victor]

Hi Paul!

I’m sorry that is not of help for you. Let me try to explain this.

The stock is handled by WooCommerce and when and order is placed the stock is reduced. If that order is then cancelled, it won’t increase the stock for that product again. This is default behaviour from WooCommerce.

If you want to increase the stock when an order is cancelled you will have to do this manually by following the steps in the article I shared with you before.

If you want to learn more about the orders I recommend you check out WooCommerce documentation here > https://docs.woocommerce.com/document/managing-orders/

I hope it helps! Don’t hesitate to ask any other question you may have.

Best,
Victor

[Victor]

Hi Wayne!

Thanks for clearing that out and for making all those tests.

If after deactivating all other plugins and switching to a default theme did not send the ticket email, then this is mostly sure because you your server is not enabling the php mail() function.

To confirm this, are you able to send other emails in your site? You could try resending the order email and see if it works.

If it doesn’t, then you could make use of the Easy WP SMTP plugin. This plugin basically prevents the use of the mail() function from PHP and instead force all emails to use SMTP with an external server like Google.

You should perhaps verify that the SMTP settings are correctly configured.

Let me know how that goes.

Best,
Victor

[Victor]

Hi Patrick!

Thanks for coming back with the code you are using and for the screenshot.

I could reproduce the issue you are having. Requiring the tax_input does not work as you’d expect.

I have logged a new report for this so it can be addresses in one the next maintenance releases. We’ll let you know as soon as a bugfix is released for it.

I apologise for this issue and we’d appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Yiannis!

Thanks for reaching out to us!

I’m not sure I understand what you mean by the sorting is broken. When you click on a specific day I get a list of the events for that day. Are you getting anything different?

Could you please explain this further? Perhaps you could send us a screenshot so we can see the issue.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Amy!

I’m sorry you are experiencing that issue. Let me help you with that.

Could you please share with us the Facebook URL you are having duplicates with?

Are you finding all the events from that Facebook source being duplicated?

Let me know about it.

Thanks,
Victor

[Victor]

Hi Paul!

Thanks for reaching out to us. Let me help you with that.

We have a good article that explains how to refund/cancel a ticket order and the stock count considerations you should take into account. > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

I hope that helps with the problem you are facing. Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi David!

Thanks for reaching out to us!

After making some tests on my own end I could reproduce the issue you are having. It seems to only be happening for exported events from pages using the tribe_events shortcode.

I have logged a bug report about this and linked this thread to it. This issue will be addresses in one of our next maintenance releases and we’ll notify you as soon as a fixed is released.

Thanks for taking your time to report this and for giving such a detailed description of the issue.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hello Ted!

I’m sorry for the delay here.

I just wanted to let you know that we haven’t been able to address this issue yet, as there have been many others which were of higher priority.

I will take notice of this to see if it can be included in our next maintenance release in about two weeks.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

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