[Victor]

Hi Kyle!

I’m sorry you are experiencing that issue. Let me help you with that.

I’m mostly sure that is being caused because the Autoptimize plugin is minifying out scripts. You don’t need to minify our plugins scripts because they are already minified.

We have a good article that explains the problem with minification here > https://theeventscalendar.com/knowledgebase/problems-with-minification/

Try disabling minification for our plugins and see if it changes anything. If it doesn’t, please try clearing the cache as it might also be still serving the minified scripts even after disabled.

Let us know how that goes.

Best,
Victor

[Victor]

Hi Luke!

Let me try to help you with that.

By default, you should be able to sort Draft events by clicking the Draft tab in the backend > https://cloudup.com/cECeZT_wy_M

If you need more advanced filters I’d suggest you checkout our Advanced Post Manager plugin > https://wordpress.org/plugins/advanced-post-manager/ that will enable you to create custom filters for custom post type listings.

I hope that helps! Let me know if you have other questions about it.

Best,
Victor

[Victor]

Hola Daniel!

Thanks for reaching out to us! Let me try to help you with that.

I’m not sure how that plugin really works, but you should target the tribe_events post type to fetch the events information.

The event start/end dates are stored as postmeta in the database. Specifically, _EventStartDate and _EventEndDate meta_key.

The venue for an event is stored as a tribe_venue post type and linked to an event via the _EventVenueID postmeta.

I don’t really think that using {[[tribe_get_day]]} would work with the plugin because I don’t think you can call functions from within those tags. I’d suggest you get in touch with the plugin author to see if they can offer some insight on how to achieve that on their side.

I hope that helps, feel free to ask any other questions you may have.

Best,
Victor

[Victor]

Hi Suzanne!

Thanks for getting in touch. Let me help you with that issue.

That seems like a theme conflict somehow. Strangely, I don’t see the arrows for the ticket quantity in the link you provided. But like you say, manually setting a number displays the attendee additional fields correctly

What happens if you switch to a default theme, like twenty seventeen? Does it work as expected there? Let us know about it?

Thanks,
Victor

[Victor]

Hi Michelle!

Thanks for keeping us posted about your imports.

The error you are getting could relate to a slow connection, a large number of events to import or just a glitch that can sometimes occur. The import is basically taking longer than expected, thus reaching the time limit set to wait for the events to be fetched.

If you bump into that error more often, please try adding the following code snippet into your active theme’s functions.php file:

add_action( 'tribe_aggregator_connection_timeout', function(){ return 120; } );

The above code will double to amount of time to wait for the import to arrive, thus reducing the chances to get the error. Let me know how this goes.

As for the missing imports, I got in touch with the dev team and they will further look into this issue, for which I have created a report and link it to this thread. It may take us some time to get a resolution but I’ll make sure to keep you posted once we have an update.

Just to gather more information about this, do you recall performing a certain action in your site before the scheduled imports disappeared? Perhaps installing or activating a new plugin?

I apologise for the inconveniences and we’d appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hey Susan!

I’m glad to know that helped!

The default behaviour is not to show events if there are no upcoming events, and provide a Previous Events link so you can navigate past events.

Modifying that behaviour would involve some custom coding, which we can’t provide support for > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That said, we always like helping out and at least pointing our user into the right direction as much possible. So, if you decide to customize that behaviour and bump into any questions, let us know and we’d be happy to answer.

Best,
Victor

[Victor]

Hi Jeff!

Barry managed to come up with a snippet that will accomplish what you are looking for the This Week Widget. Try the following code and see if it works for you:

https://gist.github.com/vicskf/9b05e51cb4d7219f631964e91a5b5f2b

Best,
Victor

[Victor]

Hi Tim!

Great to hear you could solve the problem! Thanks for following up to let us know about it.

I’ll close this thread now, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

Hi Jeff!

Thanks for getting in touch again! Let me try to help you with this topic.

I’ve just had a look at the code and it seems there is no easy way to accomplish what you are looking for. I tried to look for a way to customize the this week widget but could not find a direct way to do so.

I will reach out to the team to have a second pair of eyes on this and will get back to you.

In the meantime, have you checked the Event List Shortcode > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#event-list-shortcode  ? You might want to have a look at it and see if it works as an alternative to what you are trying to accomplish. Let me know about it.

Best,
Victor

[Victor]

Hi Alex!

I’m really sorry to hear that you feel that way about Filter Bar. Let me try to help you with what you are trying to accomplish.

By default, the plugin comes with many built in filters that you can add/remove and configure to suit your needs > https://theeventscalendar.com/knowledgebase/configuring-filter-bar/

If you want to create some custom filters you can do so, but would require some custom coding, which we cannot support due to our terms > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That said, we always like helping out and at least point you into the right direction as much possible.

We have a great article that explains how you can create custom filters > https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/.

Could you please let me know more about what custom filters you need to create?

Please let me know about it and I will try to come up with a code snippet to get you started and point you in the right direction as best I can.

Best regards,
Victor

[Victor]

Hi Andreas!

Thanks for reaching out to us. Let me try to help you with this topic.

When you create a ticket for an event it gets linked to it, so you can always relate a ticket to a specific event.

I think it will depend on which specific data you need to gather from the users. Let me point you to our Event Tickets user primer > https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ that will get you started on how to set up your tickets.

If you want to gather information about an event attendees, you can always export a list of attendees for a specific event > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#exporting-attendees that will allow you to get a CSV file with all the attendees which you can then use somewhere else.

If you sell your tickets using WooCommerce, you can also use the reports capabilities that WooCommerce has built in. Here’s some documentation about it > https://docs.woocommerce.com/document/reports/

I hope that helps as a starting point. Don’t hesitate to ask any follow up questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Anne!

Thanks for getting in touch with us! Let me help you with that issue.

Please first make sure you are using the latest versions of our plugins. Remember you can always get the latest versions by going to your downloads page > https://theeventscalendar.com/my-account/downloads/

If you still experience the error, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Keith!

Thanks for reaching out to us and for the kind words 🙂

Let me help you with this topic.

If you want to customize the add events form, you can do so by following one of the methods described in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

Specifically, you should take a look at the edit-event.php template file located at /wp-content/plugins/the-events-calendar-community-events/src/views/community/ where you’ll find the tribe_get_template_part() functions that call each part of the form.

I hope that helps! Let me know if you have any follow up questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Hassan!

Thanks for getting in touch. Let me help you with that.

If you placed the email.php template file I provided inside [your-theme]/tribe-events/tickets/email.php it should not get overwritten when updating our plugins.

Could you please confirm that’s where you placed the template override?

Regarding the ticket image and QR code missing, I’m not sure exactly where you see this difference. I tried reproducing this myself, but I can see the QR code showing fine in both the email and PDF ticket. Do you experience any difference?

Let me know about it.

Thanks,
Victor

[Victor]

Sure Miguel!

Do let us know how it goes and if there is anything else we can do on our side to assist.

Best,
Victor

[Author]

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