The products are the tickets not the events :-(

[vbt]

Setting up your system for the first time, I am a little worried that the actual product that I am selling is the ticket not the event. Worried mainly about meaningful data in my CRM and mailing lists.

If the main information about my customer is that whether she bought a “full price” ticket or a ” half price” ticket, and I do no know which event the ticket was for, how can I have meaningful reporting?

What is your suggested setup to ensure this?

[Victor]

Hi Andreas!

Thanks for reaching out to us. Let me try to help you with this topic.

When you create a ticket for an event it gets linked to it, so you can always relate a ticket to a specific event.

I think it will depend on which specific data you need to gather from the users. Let me point you to our Event Tickets user primer > https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ that will get you started on how to set up your tickets.

If you want to gather information about an event attendees, you can always export a list of attendees for a specific event > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#exporting-attendees that will allow you to get a CSV file with all the attendees which you can then use somewhere else.

If you sell your tickets using WooCommerce, you can also use the reports capabilities that WooCommerce has built in. Here’s some documentation about it > https://docs.woocommerce.com/document/reports/

I hope that helps as a starting point. Don’t hesitate to ask any follow up questions and I’d be happy to help.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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