Ticket Email Issue- Attention Victor

[Hassan Jiwani]

Hi Victor, every few weeks i keep getting new updates and i have to keep repeating the process of changing the email template,
Im using the last code you provided on Github, but the event image and the QR code are no longer appearing on the email, but when i browse the tickets under the website “view my tickets” they appear fine.

[Victor]

Hi Hassan!

Thanks for getting in touch. Let me help you with that.

If you placed the email.php template file I provided inside [your-theme]/tribe-events/tickets/email.php it should not get overwritten when updating our plugins.

Could you please confirm that’s where you placed the template override?

Regarding the ticket image and QR code missing, I’m not sure exactly where you see this difference. I tried reproducing this myself, but I can see the QR code showing fine in both the email and PDF ticket. Do you experience any difference?

Let me know about it.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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