[Victor]

Hi Michelle!

Thanks for following up with this.

The error message you are getting might be because you are trying to schedule an import that is already created in your database, thus warning you about it. What happens if you click the “click here to edit” ? Are you able to edit that scheduled import and then save it? Please let me know.

I tried running some tests with scheduled imports and WP Fastest Cache, but I could not replicate the issue myself. Could you please send me a screenshot of the WP Fastest Cache Options so I can try to reproduce your issue? This will help us determine if there is a conflict with the WP Fastest Cache plugin.

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for reaching out! Let me help you with your issue.

I’m not able to see the page you shared because I get a 404 error. Could you please confirm if the URL is right?

If that is not possible, please share a screenshot of it so we can see how the description is returned.

Also, This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Vincent!

Thanks for taking your time to report this.

Unfortunately, we are aware of this issue. The good news is that a fix for it has already been placed and is scheduled to be released in our next maintenance release next week.

I will set this thread’s status to “Pending fix” and link it to the bug report, which means we’ll notify you know once the fix is released.

Regarding the date filter not working, after making some tests I could reproduce the same issue in my own local installation. It seems the ajax does work using the shortcode, but the live update is not working, meaning that you have to manually click the Find Events button to apply the date filter.

I will log a report for this issue as well so it can be addressed in one of our next maintenance releases. We will also notify you about the fix being released in this thread.

My apologies for the inconveniences. We’d appreciate your patience while we work on this.

Thanks,
Victor

[Victor]

Hi Vanessa!

Thanks for reaching out to us! Let me help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

I think you can achieve that by using the include_children property for the tax_query as it shows here > https://codex.wordpress.org/Class_Reference/WP_Query#Taxonomy_Parameters

Please try that and let me know if it works for you.

Best,
Victor

[Victor]

Hola! 🙂

Gracias por comunicarte con nosotros y por adquirir la versión PRO!

The Events Calendar no debería limitar ninguna fecha. Events Calendar PRO, agrega nuevas funcionalidades al mismo como los eventos recurrentes y nuevas vistas de calendario. Para saber más de todas las funcionalidades PRO > https://theeventscalendar.com/knowledgebase-category/pro-features/

Cuando dices que no pueden acceder al calendario 2018, ¿podrías indicarnos si esto es en alguna vista en particular (mensual, lista) o si ocurre desde el wp-admin al intentar crear un evento? Si es alguna vista en particular, por favor comparte un enlace del sitio para que podamos verlo e inspeccionar la página con el navegador.

Este problema podría ser un conflicto con algún otro plugin o el tema que estés usando. Para poder identificar la causa del problema, por favor sigue los pasos que indica la guía para testear si hay conflictos > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ y avísanos si encuentras algo.

Siempre recomendamos crear un sitio de prueba/staging para realizar todas estas pruebas así no afecta el sitio en vivo.

Cuando vuelvas, por favor comparte la información del sistema de la manera que lo indica esta guía > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Espero tu respuesta. No dudes en hacer cualquier pregunta que surja.

Gracias,
Victor

[Victor]

Hi Corey!

Thanks for getting in touch with us! Let me help you with that.

You can adjust the height of the tickets iframe so that it does not show the scroll bar, by using the tribe_events_eventbrite_iframe_height filter. Try placing the following snippet into your active theme’s functions.php file:

add_filter( 'tribe_events_eventbrite_iframe_height', 'tribe_events_eventbrite_custom_iframe_height', 10, 4 );
function tribe_events_eventbrite_custom_iframe_height( $iframe_height, $post_id, $event, $num_visible_tickets ) {
   $iframe_height = $iframe_height + 40;
   return $iframe_height;
}

Let me know if that works for your site.

Regarding your site being slow, do you experience this in all your sites pages or just some? If some, please share a link to those pages.

Thanks,
Victor

[Victor]

Hi Janine!

Thanks for coming back regarding this issue. Let me give you an update.

I’ve just checked the report for this and one of our developers is already assigned to it. I will add your thread to the report and flag it to the developer in charge to see if we can come up with a workaround for you.

It might take us a day or more, but I will make sure to keep you updated in the next dates.

Please hang in there.

Thanks,
Victor

[Victor]

Hi Nils!

Thanks for getting in touch with us! Let me help you with this topic.

I’m not sure exactly how your sidebar is being added to the template. This is mostly sure an issue with your theme.

Could you please share with me a link to the page you are seeing that issue in? I will try to have a closer inspection and see if I can come up with a solution for this.

Thanks,
Victor

[Victor]

Hi Michael!

Thanks for getting in touch with us! Let me help you with this topic.

The link to download the PDF ticket will only work if the user is logged in, redirecting the user to the homepage of your site if not. This is to avoid a different user being able to see other’s tickets.

Please let me know if this is the issue they are experiencing.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Great to know that Fábio!

I’ll go ahead and close this thread but feel free to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

Hola David!

Thanks for getting in touch with us! Let me try to help you with this topic.

Unfortunately, there is no built in option to modify the number of columns to use in the photo view.

We have a user voice idea to make this happen so I’d suggest you add your vote to it here > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/16732288-photo-view-with-2-columns-instead-of-3

If you want to go ahead and customize the template for yourself, we have a great article that will get you started on customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Chris!

Thanks for reaching out to us! Let me help you that.

We can exchange your current license for the Import Bundle Business license which is $289 and refund the difference > https://theeventscalendar.com/bundles/bundle-importer/

If you are in need of an Import Bundle Agency license, you can get one by using the following link > https://theeventscalendar.com/?promo=bundle:agency:importer , after which we can make a full refund for your previous order.

Please let us know which one you need and if you have further questions.

Best,
Victor

[Victor]

Hi Bill!

Thanks for getting in touch. Let me help you with this topic.

Our plugins haven’t updated the minimum PHP version required to function properly recently. It currently is PHP 5.2.4, but we recommend 5.4 and above. Those are minimum requirements, but like Geoff stated in your previous thread, PHP 7 is recommended because it shows great improvements in terms of performance.

The internal server errors you get could be related to different issues. I’d recommend you enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. If you share that log file with us, we can help you determine the source of the problem from there.

We also always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Let us know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hi Elma!

Thanks for reaching out to us! Let me help you troubleshoot this issue.

Having a closer inspection at your site I can see there is a Javascript error that triggers when trying to use the search.

First, please make sure you update to the latest versions of our plugins. Remember you can always download the latest versions by going to your downloads page > https://theeventscalendar.com/my-account/downloads/.

I also noticed you are using an older version of WordPress (4.4.11), so please update to the latest version.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

After updating the plugins and WordPress core, do you still experience the issue? Let us know.

Thanks,
Victor

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