Download PDF of Ticket

[Michael]

Good afternoon. A customer is trying to download their tickets as a PDF. When they click the link, it only redirects them to our site but no pdf.

Homepage

[Victor]

Hi Michael!

Thanks for getting in touch with us! Let me help you with this topic.

The link to download the PDF ticket will only work if the user is logged in, redirecting the user to the homepage of your site if not. This is to avoid a different user being able to see other’s tickets.

Please let me know if this is the issue they are experiencing.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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