[Victor]

Hi Lige!

Thanks for testing that out and for letting us know about the results.

So it seems that it works properly when you switch to a default theme. This is mostly sure a theme conflict then.

I am not able to see your main events page at your site now and getting a 404 error. I’m also not able to fetch your system information > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you please verify that The Events Calendar is active? I will try to have a closer inspection at your main events page and see what the console errors are about to possibly find the source of the issue.

I’d also suggest you get in touch with your theme authors about this, to see if they can offer some insight about it.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Corey!

Let me point you to the following article that explains about the functions.php file > https://developer.wordpress.org/themes/basics/theme-functions/

To add the snippet I sent, you should edit the functions.php file locate at your active theme’s directory. For example: /wp-content/themes/yourtheme/functions.php

You can also easily add the snippet using the following plugin > https://wordpress.org/plugins/my-custom-functions/

Do I need to DL the free plug-in to use this snippet?

No, that is the Advanced Post Manager plugin > https://wordpress.org/plugins/advanced-post-manager/. You won’t need it to make the snippet work.

Regarding the performance of your site I’d recommend you take a look at our article on Performance Considerations. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I hope that helps! Let me know how it goes.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Mark!

Glad to be of help here.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’d be happy to help.

Good luck with your project!
Victor

[Victor]

Hi Jeanine!

Thanks for reaching out! Let me help you with that.

Yes, you can edit the URL for the event, just as you would with any regular post for your site. The only thing you should be aware of, is that if you shared that link before in another site (for example in Facebook) then if the people try to go to that url after you changed it, they will get a 404 page not found error.

To avoid that, you should try to edit the URL for your event before you publish it.

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Kyle!

Nice to see you again! 🙂 Let me try to help you with that.

I think you will find the following article about Admin roles and permissions of interest if you want to limit the capabilities of certain user roles. > https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

I hope it helps! Let me know if you have follow up questions.

Best,
Victor

[Victor]

Hi Miles!

Thanks for reaching out to us! Let me help you troubleshoot that issue.

I’m not really sure how you imported those events. Could you please let me know more about it?

Additionally, if you can share with us the import source we’ll try to run some tests on our own and see if we can reproduce the issue. This way we’ll try to find the source of the problem.

Also, were there any ticket sales for that event before making the import? If you go to the attendees list, do you see the right number of attendees for the orders?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Janine!

Just wanted to let you know that a partial fix is coming for this issue in our next maintenance release next week.

Partial, because it prevents the fatal errors, but it’s not perfect because we still have a problem when updates to the recurrence won’t “stick” when the Piklist plugin is active.

We will still be working towards completely solving this, but unfortunately I cannot commit to a date for when this will be completed.

We will let you know when this fix is released.

I’m sorry for the inconvenience and we’d appreciate your patience.

Thanks,
Victor

[Victor]

Thanks Vincent! We’ll keep you posted.

[Victor]

Hi Mark!

Thanks for following up with this.

Like you say, that is caused by the excerpt. Let me share a great article that George put up here that explains more about the trouble with excerpts > https://theeventscalendar.com/the-trouble-with-excerpts/

Let me know if you have any follow up questions about it.

Best,
Victor

[Victor]

Hi Suzanne!

Thanks for following up with this.

I’ve just tried it myself using Chrome and Firefox and it works for me. The fields show up when using the arrows and also by manually entering the number.

What browser are you currently using? Could you please try with a different browser and see if it changes anything? Also, it could be worth clearing your browser cache to see if any difference.

Please let us know.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Jeff!

Thanks for chiming in here! That’s a great advice!

Hey Gene! I’m able to see from your system information that you have The Events Calendar 4.6.2. Were you able to solve the issue by updating to this version? Please let us know.

Best,
Victor

[Victor]

Sure Mark! Let me know when ready.

Please note we do not provide support during the weekend, so you should expect a reply from us on Monday.

Have a good weekend!
Victor

[Victor]

Hi Joffrey!

Thanks for following up with this.

I don’t think there any implications in terms of the integrity of the records using that filter, as it does not affect the database.

Trying to come up with a working snippet using the ‘event_ticket_woo_attendee_created‘ action hook, I did find there might be certain security implications as the assign_unique_id() function triggered does affect the database. So I could not think of a way to accomplish that.

If using the ‘tribe_events_tickets_attendees_table_attendee_id_column’ filter works for you by overriding the $unique_id that is returned, then that’s one way to go. I’m not exactly sure the goal of this change, but bear in mind that will only modify the output in the attendees table.

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

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