[Victor]

Hi Adam!

Nice to see you again! Let me try to help you with this.

1. I can’t seem to change the title – I’ve put this in and it doesn’t seem to have any effect:
title=”Past Events”

The tribe_events shortcode does not accept the title attribute > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/. The title attribute is only available in the PRO widget shortcodes > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#common-to-all

If you were to change that title, you might want to customize the templates by following one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/

2. I need them to be in descending chronological order like all major websites – Facebook, Eventbrite, Ticketmaster, etc. So most recent event at top of widget list, and least recent event at bottom. Below addition to shortcode doesn’t seem to work:
order=”DESC”

The order attribute is also not available any shortcode. The following snippet worked for me when viewing past events > https://theeventscalendar.com/knowledgebase/show-past-events-in-chronological-order/. Could you please let me know in which page you get the PHP notice?

Additionally, If you want to make some deeper customizations I’d recommend you check out the following article about using the tribe_get_events() function > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

is there a way to have it displayed as a grid (uniform height for each post in grid), rather than masonry grid?

There is no built-in option to achieve this, but there is a great tutorial by one of our users that will accomplish exactly that by making a template override and adding some styles > https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/

I hope that helps! Let me know how it goes and if you have further questions.

Best,
Victor

[Victor]

Hola David!

Thanks for reaching out! Let me help you with that.

I’m not able to see the console error in your site’s main events page in photo view. Did you manage to solve the issue?

Are you getting that error when you perform a certain action? Let me know about it so I can try to replicate the issue and find the source of it.

Thanks,
Victor

[Victor]

Hi Shane!

Thanks for following up with this.

I don’t think the time difference is a problem in this case, but thanks for clearing that out.

I think those setting are fine for the database export. Please send it to us in a private reply. If the file is too large, please use a third party service like Dropbox or Google drive to send it.

Thanks,
Victor

[Victor]

Hi Christoper! Thanks for chiming in!

I’ve just checked the report and it seems a fix is scheduled to be released in the next maintenance release this week.

We’ll let you know as soon as it is released.

Best,
Victor

[Victor]

Hi Kyle!

If you want to hide the venue, organizer and cost tables from the edit event page, you can use the following snippet as an example to add styles to the admin:

function hide_event_tables($hook) {
?> <style type="text/css">
table#event_tribe_venue, table#event_tribe_organizer, table#event_cost { display: none; }
</style> <?php
}
add_action( 'admin_enqueue_scripts', 'hide_event_tables' );

Bear in mind you will need to add additional code to only apply those styles for specific user roles.

Best,
Victor

[Victor]

Hi Lige!

I am able to see the main events page now. Not really sure why I couldn’t before, but it might have been a permalinks problem.

I could see there is a Javascript file not being embedded from the Events Calendar PRO plugin (tribe-events-ajax-maps.min.js). So there might be some conflict with the theme that prevent the addition of it somehow.

Like I mentioned, you should get in touch with the theme authors to see if they can help locate the source of this problem.

Additionally, could you please send us a copy of your theme in a private reply? I’ll try to run some tests and see if I can reproduce the issue on my end and see if I can find the source of the problem.

Thanks,
Victor

[Victor]

Hi Michael!

Thanks for following up with this.

As an additional reference, let me point you to the following plugin that you might want to check out if you want to create a PDF for a page or post > https://wordpress.org/plugins/dk-pdf/

As you marked this resolved I’ll go ahead and close it, but feel free to open a new topic if anything comes up and we’d be happy to help.

Best,
Victor

[Victor]

Hi Adam!

Thanks for following up with this.

I’m truly sorry you have experienced all those problems.

It’s a good guess that IPN/PDT are breaking things, but we do already have code in place to ensure that tickets aren’t generated more than once for the same order, so of course this shouldn’t be happening. Other code or customizations could be stopping Event Tickets Plus from gathering the information it needs to do that test, thus causing duplicate tickets.

would you recommend IPN is turned off and to use PDT only, or perhaps visa versa – if that is possible?

I think both are viable options and can be supported – it’s not a case of choosing one over the other necessarily, and neither route should cause duplication.

it says PDT sends confirmations once and only once. Would this explain why, sometimes, even though I have the autocomplete orders snippet in my functions.php, I still had to go through and manually complete orders occasionally?

I think that is a possibility. In my opinion, the autocomplete orders snippet you are using is not perfect and might fail to work under certain scenarios like that.

if I have selected “completed” and completed” (wp-admin/edit.php?page=tribe-common&tab=event-tickets&post_type=tribe_events), would it be safe to say that this wouldn’t occur and we’d go through the full 100 tickets?

That really depends on each particular order. For example, if one ticket order is set to completed (thus creating the tickets) and then changed to cancelled, you will have to consider the stock count. Let me point you to a couple of articles on how to refund and cancel tickets orders > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/ and managing orders and attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Two different users add that one ticket to their cart within a few seconds of each other and complete checkout. Would this explain why we sometimes have more than 100 tickets being sold, say, 103?

I guess this is a possibility, but stock handling is done by WooCommerce, and I’m not really certain as how it would handle that specific case.

I hope that helps! Let me know how that goes and don’t hesitate to ask any follow up questions.

Best,
Victor

[Victor]

Hey Vanessa!

Glad to be of help here 🙂

As you marked this Resolved I’ll go ahead and close it, but feel free to open a new topic if anything comes up and we’d be happy to help.

Best,
Victor

[Victor]

Hi Shane!

Don’t worry about the delay in getting back to us. We are always here to help. Bear in mind that the thread will auto-close after a couple of weeks of inactivity.

Thanks for making all those tests and for coming back with the results. I understand that some of your scheduled imports are able to run but some others throw the error message you mention. Could you please confirm this is the issue you are experiencing right now?

We have a couple of other users that reported similar issues, but it’s difficult to determine if they are related as there are many different variables involved.

Could you please send us a dump of your database in a private reply? It will allow us to have a closer inspection and run some tests with it to see if we can find the source of the problem.

Thank you for your cooperation and patience so far.

Best,
Victor

[Victor]

Hi Pascal!

Glad to know it works for you! Thanks for letting me know about it.

We’ll let you know when a complete fix is shipped for this issue.

I appreciate your patience with this.

Best,
Victor

[Victor]

Hi Antar,

I’m sorry it didn’t work for you.

I can’t see the add event form because I don’t have permission to do so.

Have you tried switching to a default theme and see if any changes? If you see no changes, then please try testing for conflicts so we can make sure we are not dealing with a theme/plugin conflicts > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full <u>backup</u> of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Joel!

Thanks for following up with this.

Unfortunately, there is no built-in option to add info the tickets container on pages only. You would have to make a customization to achieve that.

Do you want to add a text below all the tickets container for your site or just for some events/pages? Let me know and I’ll try to point you into the right direction to achieve what you are looking for.

Best,
Victor

[Victor]

Hi Matthew,

Thanks for testing that out and for sending over all the information.

First, let me note that we unfortunately cannot accept login credentials as we state in our terms > https://theeventscalendar.com/terms/

I made a few tests with the gCal you shared, using the same settings as your site. After importing I changed one of the event’s title, then re-imported and it did change the title back to the original.

I also made some tests with my own gCal modifying events from the source and they did overwrite the imported events.

Could you please update to the latest version of The Events Calendar 4.6.2 and see if any changes?

If you still experience the issue, This could relate to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Thanks,
Victor

[Victor]

Hi Michelle!

Thanks for sending over the screenshots.

I made several tests with the WP Fastest Cache options you sent but unfortunately I could not reproduce the missing imports.

Going back to one of your previous replies, you mentioned to have installed and activated these plugins > https://premium.wpmudev.org/. Could you please share a copy of those plugins you installed (in a private reply) and if you performed a specific action before your imports disappeared? We’ll try to run some tests with them to see if we can find any conflicts.

Thanks,
Victor

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