Calendar hangs when I click the link to the next/previous month

[Lige Smith]

I too can not advance to next months or view previous months. Was able to a couple of days ago. Have taken update but no resolution from that.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/calendar-hangs-when-i-click-the-link-to-the-nextprevious-month/

[Victor]

Hi Lige!

I’m sorry you also experiencing that issue. Let me help you troubleshoot that.

I am not able to see your events page. Could you please share with us a link to where we can see the month view? If that’s not an option, please see if there are any console errors by inspecting the month view page when clicking the next/previous links? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you don’t see any console errors, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Lige Smith]

Victor, what a goof I am!!! Maintenance view was on! Link here will not let
you advance:
http://www.myparkcentral.net/events/category/park-place-tower-activities/

In fact any calendar produced will not let you go forward.
http://www.myparkcentral.net/events/

[Victor]

Hi Lige!

No problem at all. Thanks for sending out the links.

I can see it triggers a consoler error when trying to navigate through the calendar. Could you please try switching to a default theme like twenty seventeen and see if any changes? If nothing changes, then please proceed with the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. This will help us narrow down the problem and see if there are any theme/plugin conflicts involved.

Let us know how that goes.

Thanks,
Victor

[Lige Smith]

I am really needing to get this issue resolved. our support has been really
less then useful. In fact almost useless. The only thing showing in debug
is this:2017-10-25 08:37:48 Record 7103 has stalled for too long: deleting
it and its queue information debug Queue_Cleaner 2017-10-25 08:37:48 Record
7104 has stalled for too long: deleting it and its queue information debug
Queue_Cleaner

Also my previous reply was also ignored. Once again, can we please get this
damn issue resolved?

[Victor]

Hi Lige!

I’m really sorry you are experiencing this issue.

I think you might have missed by last reply about the testing for conflicts. Perhaps you didn’t receive an email notification for it?

I see you tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

But just to confirm, did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site.

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please let me know about it.

Thanks,
Victor

[Lige Smith]

Victor, I was not receiving emails from support thread, so I thought they were going unanswered. Very sorry. I switched themes as instructed, and cal data does in fact cycle through cal. So apparently I have conflict. Oddly, the data did not work the first time I switched themes. Now it does. I am attempting to go through conflict testing instructions now. I did attach another shot of the log.

[Lige Smith]

Ok, so right off the bat with EVERY pluglin, except The Events Cal, deactivated, I still get error, and can not cycle through upcoming events. So apparently I have more issues?

[Victor]

Hi Lige!

Thanks for testing that out and for letting us know about the results.

So it seems that it works properly when you switch to a default theme. This is mostly sure a theme conflict then.

I am not able to see your main events page at your site now and getting a 404 error. I’m also not able to fetch your system information > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you please verify that The Events Calendar is active? I will try to have a closer inspection at your main events page and see what the console errors are about to possibly find the source of the issue.

I’d also suggest you get in touch with your theme authors about this, to see if they can offer some insight about it.

Let us know how it goes.

Thanks,
Victor

[Lige Smith]

Victor, I am not understanding why you can not pull data or receiving 404 error. The plugin is indeed installed and active found here: http://www.myparkcentral.net/events/ . When inspecting this function in Console, I receive errors I have no idea about.

TypeError: r.parseHTML is not a function[Learn More] tribe-events-photo-view.min.js:1:2309
g/< http://www.myparkcentral.net/wp-content/plugins/events-calendar-pro/src/resources/js/tribe-events-photo-view.min.js:1:2309
o http://www.myparkcentral.net/wp-content/themes/CherryFramework/js/jquery-1.7.2.min.js:2:14728
fireWith http://www.myparkcentral.net/wp-content/themes/CherryFramework/js/jquery-1.7.2.min.js:2:15502
w http://www.myparkcentral.net/wp-content/themes/CherryFramework/js/jquery-1.7.2.min.js:4:12470
d http://www.myparkcentral.net/wp-content/themes/CherryFramework/js/jquery-1.7.2.min.js:4:18318
I have tried to go back and see when I first experienced this error, but it seems it was an The Events Calendar update a few weeks ago that might have changed things. Not 100 percent sure. Thanks for your help in resolving this.

[Victor]

Hi Lige!

I am able to see the main events page now. Not really sure why I couldn’t before, but it might have been a permalinks problem.

I could see there is a Javascript file not being embedded from the Events Calendar PRO plugin (tribe-events-ajax-maps.min.js). So there might be some conflict with the theme that prevent the addition of it somehow.

Like I mentioned, you should get in touch with the theme authors to see if they can help locate the source of this problem.

Additionally, could you please send us a copy of your theme in a private reply? I’ll try to run some tests and see if I can reproduce the issue on my end and see if I can find the source of the problem.

Thanks,
Victor

[Lige Smith]

This reply is private.

[Lige Smith]

Vic, I hope this gets to you. It’s a big file.

[Lige Smith]

Vic, trying this again. It’s a big file.

​
template_53763_2Nx27QjmgI78f6G1Y0fh.zip

​

[Lige Smith]

Vic, having heck getting file to you. I am trying this one because
corporate setting may not let you grab files from previous emails. Very
sorry.

​
template_53763_2Nx27QjmgI78f6G1Y0fh.zip

​

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