500 Error after updating events – any updates?

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  • October 25, 2017 at 10:22 pm #1369002
    Janine Mergler
    Participant

    Hi,

    Please see these threads for the issue we’re encountering, just wondering if there are any updates on a fix?

    500 Error after updating events

    500 Error after updating recurring events

    We have found out since the first thread we created that some fields are successfully updated on the front end, despite the 500 error. We have been using this as a temporary workaround but unfortunately it doesn’t work for the date field and we urgently need to update the dates of some events.

    If there is no fix in the near future could you tell us if we can edit the fields in the database to update the date manually?

    Thanks

    October 26, 2017 at 4:34 pm #1369643
    Victor
    Member

    Hi Janine!

    Thanks for coming back regarding this issue. Let me give you an update.

    I’ve just checked the report for this and one of our developers is already assigned to it. I will add your thread to the report and flag it to the developer in charge to see if we can come up with a workaround for you.

    It might take us a day or more, but I will make sure to keep you updated in the next dates.

    Please hang in there.

    Thanks,
    Victor

    October 27, 2017 at 11:54 am #1370326
    Victor
    Member

    Hi Janine!

    Just wanted to let you know that a partial fix is coming for this issue in our next maintenance release next week.

    Partial, because it prevents the fatal errors, but it’s not perfect because we still have a problem when updates to the recurrence won’t “stick” when the Piklist plugin is active.

    We will still be working towards completely solving this, but unfortunately I cannot commit to a date for when this will be completed.

    We will let you know when this fix is released.

    I’m sorry for the inconvenience and we’d appreciate your patience.

    Thanks,
    Victor

    November 3, 2017 at 2:34 pm #1374997
    Victor
    Member

    Hi Janine!

    Just wanted to share with you that a new maintenance release (for the Week of 1st November 2017) is out, including a fix for this issue, preventing the Fatal errors from occurring when Piklist plugin is active.

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-1-november-2017/

    As already mentioned before, this fix might not be perfect because we still encounter problems when updates to the recurrence won’t “stick” when the Piklist plugin is active.

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    November 25, 2017 at 8:35 am #1391555
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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