Ticket Inventory adding more open spaces

[Miles Kailburn]

We are having an issue where we imported orders into a ticketed event. Even though we set an inventory cap, the display has more inventory available. http://prntscr.com/h2h1st. In the screenshot you can see that there were only 8 orders but it thinks that 16 were sold.

[Victor]

Hi Miles!

Thanks for reaching out to us! Let me help you troubleshoot that issue.

I’m not really sure how you imported those events. Could you please let me know more about it?

Additionally, if you can share with us the import source we’ll try to run some tests on our own and see if we can reproduce the issue. This way we’ll try to find the source of the problem.

Also, were there any ticket sales for that event before making the import? If you go to the attendees list, do you see the right number of attendees for the orders?

Please let me know about it.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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