[Victor]

Hi Justin!

Thanks for getting in touch with us! Let me help you with this topic.

Unfortunately, there is no built-in way to achieve what you are looking for. It might be possible by making some sort of customization, but would involve custom coding.

I don’t think it would be so easy though, as the attendee information is entered for each attendee, so you would have to apply some logic to decide which of them should you get the information from to auto-populate the billing details.

As a reference, let me point you to our themer’s guide that explains how you can customize our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if you have any follow up questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi David!

Thanks for reaching out to us! Let me try to help you with that.

Unfortunately, there is no built in functionality to achieve that automatically. Bear in mind orders are all managed by the e-commerce platform you choose to use (WooCommerce or EDD).

You can move tickets to other events and to move attendees to other tickets (in the same event or another event). Here’s an article on how to do that > https://theeventscalendar.com/knowledgebase/moving-tickets/

Additionally, let me point you to the following article about how to refund or cancel tickets orders > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

I hope it helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Shane!

Thanks for getting in touch regarding that issue. Let me help you with it.

If you want to change the image size you can make a template override like is explains in this article > https://theeventscalendar.com/knowledgebase/featured-images/

I know some users use the Ewww Image Opimizer plugin to lower the size of their images, so you might want to give it a try and see if you can get good results > https://wordpress.org/plugins/ewww-image-optimizer/

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Michael!

Thanks for reaching out to us! Let me help you with that issue.

It’s great that you already tested for conflicts. That’s always the very best first step to make as is helps to narrow down the problem.

Minification is good guess. You shouldn’t be minifying our scripts and styles as they are already minified and could cause conflicts > https://theeventscalendar.com/knowledgebase/problems-with-minification/

So I understand that if you deactivate W3 Cache, then it works fine. You should switching off minification and see if any difference.

I suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Joel!

Thanks for getting in touch with us! Let me help you with this topic.

I tried using the code you shared and it works for me. Did it stop working all of a sudden or do you recall doing a certain action in your site before it stopped working?

If you are using the My Custom Functions plugin to place the code, I’d suggest you try placing it in your active theme’s functions.php file to see if any difference.

If it still no difference, then you should try switching to a default theme and then place the code in that theme’s functions.php file to see if it works.

If it doesn’t, please proceed with the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to make sure we are not dealing with a plugin conflict.

I suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full <u>backup</u> of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Shelly!

Thanks for reaching out to us! Let me help you with this topic.

The capabilities for a user to access the different parts of the wp-admin would depend on their roles assigned. The Community Events settings allows you to block specific user roles. You can learn more about this setting in this article > https://theeventscalendar.com/knowledgebase/community-events-settings/

If you need to customize the permissions of a certain user role I’d recommend the following article that gives an overview of how to do that with the Members plugins > https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/.

Additionally, let me point you to another article about Managing Community Events submissions > https://theeventscalendar.com/knowledgebase/managing-community-events-submissions/

I hope that helps! Let me know if you have any follow up questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Robin!

Thanks for reaching out to us! Let me help you with this topic.

You can customize how the events are imported by using on of the following filters:

• ‘tribe_aggregator_before_save_event’
• ‘tribe_aggregator_before_update_event’
• ‘tribe_aggregator_before_insert_event’

They are located at /wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/Record/Abstract.php 

I hope that helps! Let me know if you have any questions.

Best,
Victor

[Victor]

Hi Russell!

Thanks for following up with this.

 the amounts appear in brackets suggesting a deficit

I’m not sure I understand what you mean by this. Could you please send us a screenshot of where you are seeing those numbers in brackets?

Does that show after you have changed your tickets to be unlimited capacity?

Please let me know about it, so I can run some tests and try to replicate your situation.

Thanks,
Victor

[Victor]

Hi! Thanks for taking your time to report this.

Unfortunately, that was an email sent from one of our staging sites that we built to make our last migration, caused by some brief moments when it was active and didn’t prevent some messages to be sent. This could have also been the case for your previous license renewal email.

My apologies for any confusion generated by those emails. You can go ahead and discard those messages.

Let me know if there is any other question I can help you with.

Best,
Victor

[Victor]

Hi James!

Yikes, I’m sorry I didn’t realized that before. I have created a new fresh license key for you and deactivated the previous one. This way, you should be able to make your imports work.

You can get your new license key by going to your licenses page > https://theeventscalendar.com/license-keys/. Please replace the previous license key from your site and use the new one ending in 3b79.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Mathew!

Sure! To add a divider or any element in the photo view, you can make a template override (following the steps in our themer’s guide) of the loop.php template file. It basically boils down to this:

• Make a copy of the loop.php template. It is located at wp-content/plugins/events-calendar-pro/src/views/pro/photo/loop.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called pro
• Drop your copied loop.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, you could add content after line 30, which will be inside the loop. You can paste the following code as an example:

<?php if ( tribe_is_new_event_day() ) : ?>
Next day
<?php endif; ?>

Will this work for you? Please let me know. 🙂

Best,
Victor

[Victor]

Hi Jeremy!

Thanks for reaching out to us. Let me help you with this issue.

First, could you please check your Event Aggregator System Status by going to Events > Help and see if any errors show up?

How many scheduled imports do you currently have? Please make sure you are not reaching the 100 import limit set for your EA license.

Besides scheduled imports. Are you able to manually run the imports?

Also note that we are aware of an issue with scheduled imports that affects some users and we are releasing a fix for it this week (probably tomorrow). While I can’t really tell yet if you are being impacted by this same issue, there is a chance it will be solved with our next release.

Please let us know how that goes.

Thanks,
Victor

[Victor]

Hi Anne!

Thanks for reaching out to us! Let me help you with that issue.

The latest release of our plugins includes a new functionality to manually reorder the tickets for an event, by drag & dropping the tickets in the ticket editor while on the edit event screen.

It doesn’t affect any functionality of your tickets, just the order in which they are presented in the frontend, so you should be safe in doing so.

That said, we always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates. This is a safe way to test things out without disrupting the live site.

We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hola Antonio!

Muchas gracias por toda la información!

Luego de varias pruebas y de revisar el código, encontramos que Event Aggregator designa el primer autor con permisos para editar, es por esto que en tu caso se asigna el primer usuario de la lista.

Ya hemos elaborado un reporte sobre esto para que sea modificado/corregido en una próxima release de mantenimiento y tal vez proveer de alguna manera de controlar el autor del evento al importarlo.

Ni bien lancemos una corrección para esto te notificaremos por aquí mismo.

Voy a intentar buscar una manera de forzar un determinado usuario a los eventos importados y volveré para avisarte si es factible hacerlo.

Agradecemos tu paciencia mientras trabajamos en esto.

Saludos!
Victor

[Victor]

Hi Gray!

Thanks for getting in touch with us. Let me help you troubleshoot that issue.

I could see your site now showing the prices accordingly, which makes me think you rolled back to a previous version of our plugins. Can you confirm this?

I can see from your system information that you have two versions installed simultaneously for Event Tickets and The Events Calendar. So be careful of not activating them at the same time to avoid conflicts.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Could you please send me a screenshot of the ticket editor (while on the edit event page) so I can see the tickets for the event and their stock ? You can do so in a private reply if you’d like. I will try to recreate the issue on my end and see what I can find.

Thanks,
Victor

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