[Victor]

Hi Valeria!

Thanks for reaching out to us! Let me help you with that.

I think you are referring to our Event Aggregator tool > https://theeventscalendar.com/product/event-aggregator/ that enables you to import events from Facebook.

our main interest is to see on WP the list of attendees that confirmed their participation on Facebook. Does you plugin do that?

Unfortunately, that is not a functionality that Event Aggregator can achieve. You might want to check out our Event Tickets plugin that enables you to collect RSVPs to your events > https://theeventscalendar.com/product/wordpress-event-tickets/

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Zé!

Thanks for reaching out to us. Let me help you with that issue.

The “Add Another Organizer” button is meant to add multiple organizers for an event, not to create an organizer.

If the settings are like you say, you should not see be able to create an organizer, but you can select multiple organizers for one event.

Is this the behaviour you experience? Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Mathieu!

Thanks for getting in touch with us! Let me try to help you with this topic.

The Map view will center itself based on the venues for the events currently showing. Unfortunately, there is no built-in setting to modify this behaviour.

You can find all the map settings available by going to Events > Settings and scroll down to Map Settings.

Modifying the map behaviour will require custom coding. As a reference, let me point you to the following thread where George explains how you could achieve a similar customization > https://theeventscalendar.com/support/forums/topic/center-map-on-browsers-location/#dl_post-998189

I hope it helps! Let me know if you have any follow up questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Nicole!

I’m sorry for a bit of delay in our response. We’ve been having a higher load in our forums than usual, which caused us some delays.

Could you please share a screenshot of the specific issue you are having? Also, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

We’ve had some other users reporting issues with WooCommerce and some of their extensions, so there is a chance it is related to a known issue with our latest release of our plugins, which we intend to release a fix for it very soon, this week.

It could be worth trying to downgrade The Events Calendar to a previous version and see if it fixes the issue. To learn more about how you can downgrade your plugins, please refer to the following article > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/.

If it doesn’t fix it, please share the information I asked above so I can further help you troubleshoot the problem.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi LaVonne!

I’m sorry you are also experiencing the same issue as in that other thread.

Unfortunately, this is a known issue with the select2 library that causes conflicts with some plugins that also use it. The good news is we already have a fix for it and we are planning on releasing it in our next maintenance release cycle this week. So, you should expect a release very soon.

I have linked this thread to the report so we’ll let you know once the fix is released.

The only workaround we’ve found so far is downgrading The Events Calendar to a previous version. To learn more about how you can downgrade your plugins, please refer to the following article > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/.

I apologise for the inconvenience and we appreciate your patience while we work on this.

Do let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Melanie!

Thanks for getting in touch! Let me help you with those issues.

I could not reproduce the duplicated attendees in the ticket order. Are you also getting duplicate attendee records when looking at the attendee list for the event?

That can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

The conflict with the learner management section Sensei, could be a different issue. For this, I will kindly ask you to open a new topic. This way we can keep things separate and make sure we give the proper attention to each of them.

When posting a new topic for that issue, please share with us a link to where we can see the problem. If that’s not possible, a screenshot will also work. Also, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

To prevent having problems with latest updates, we always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

We also encourage to make a full <u>backup</u> of your site, both database and files so in case something goes wrong you can always restore your site.

Please let us know how that goes.

Thanks,
Victor

[Victor]

Hi Jon!

Thanks for reaching out to us and for the kind words! I’d be happy to help you with this topic.

Unfortunately, Event Tickets Plus does not currently support manually adding tickets to an order. As a workaround, I suggest you create a new separate order if you want to manually create tickets for a user.

I have found a report for this and it seems we are going to fix this in a future maintenance release, so I will change this thread’s status to “Pending fix” and link it to the report. This way we’ll notify you once a fix is released for this.

My apologies for the inconvenience and we appreciate your patience.

Do let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Clay!

Thanks for getting in touch with us.

I’m sorry you experienced that with the latest updates. Let me help you troubleshoot that.

It’s good you could roll back to a previous version of our plugins to solve the issue.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

For some odd reason one of your plugins blew up our website with whatever it added to our database

Could you please tell us more about this issue? What did you exactly experience when updating the plugins?

I’d recommend you setup a staging site and enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try updating the plugins, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Russell!

Thanks for getting in touch! Let me help you with this topic.

First, my apologies for a bit of delay in getting back to you. We’ve been having a higher demand in our forums that caused us some delay.

Having 3 tickets with a shared capacity of 300, without limiting sales to a portion of the shared capacity will show 300 available for each of them. This doesn’t mean you will be able to sell 900 tickets, as you can see their capacity will decrease when selecting a number of tickets to add to the cart. Do you experience a different behaviour?

Also, it should not display a total of 900 tickets anywhere. Does it show this total? If so, please let us know where. You can send us a screenshot or share a link to the event.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Jonas!

Thanks for following up with this.

Rest assured we do test our plugins during each release cycle and we work hard to make our plugins broadly compatible. WooCommerce is certainly one we test our plugins with because some of the Event Tickets Plus functionalities depend on it.

However, like all WordPress developers we cannot test with every plugin, theme, and server environment out there.

This particular issue with the select2 library is an oversight on our side and did not come up during the QA process because it seems the conflict occurs under specific circumstances with WooCommerce and or/other plugins.

You can learn more about the release process here > https://theeventscalendar.com/release-schedule/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, themes and WordPress core updates without disrupting the live site. So once you can verify the updates work for you, you can then apply them in your live site.

We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

I’ve just checked the bug report and it seems the fix is already pending release, so you should expect a new maintenance release very soon. We will keep you posted about it.

Best,
Victor

[Victor]

You are welcome Dave! We’ll keep you posted about it.

Hey Mathew! Thanks for flagging that. I will make sure to pass this along to the team so we can be aware of it.

Please feel free to open a new topic referencing this one if you bump into any issues with Avada’s latest release and our plugins.

Your help is always much appreciated.

Best,
Victor

[Victor]

Hi Steven!

Thanks for coming back with that. It’s exactly what I needed.

Unfortunately, this is a known issue with the select2 library that causes conflicts with some plugins that also use it. The good news is we already have a fix for it and we are planning on releasing it in our next maintenance release cycle this week. So, you should expect a release very soon.

I have linked this thread to the report so we’ll let you know once the fix is released.

The only workaround we’ve found so far is downgrading The Events Calendar to a previous version. To learn more about how you can downgrade your plugins, please refer to the following article > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/.

My apologies for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Dan!

While I cannot commit to a date for this, I’ve just checked the report status and it’s already Pending smoketest, which means it has passed the QA test.

You should expect a release very soon, in the next couple of days. Rest assured we’ll notify you once it’s released.

Best,
Victor

[Victor]

You’re welcome Piotr! We’ll keep you posted about it.

[Victor]

Hi James!

Thanks for coming back with the gCal feed and for clearing that out.

I made a few import tests with that feed and I could import it without any issues.

Could you please delete the scheduled import for that feed and re-schedule it again? Also, could you please edit your other daily imports so that they run no more than two or three imports at the same time each day? The ideal would be to run them with no less than an hour in difference between each one.

Please let me know how that works for you.

Thanks,
Victor

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