[Victor]

Hi There!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Jo!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Martin!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Brett!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Anne!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Rob!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hola Cesar!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Andaiye!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Dirk!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Susan!

Thanks for reaching out and for taking your time to report this.

I tried updating Event Tickets to version 4.6.1 and could not reproduce the issue on my end. I think it could be a glitch somehow, so please try updating it again and see if works.

If it doesn’t, you can always perform a manual update following this guide > https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Sarah!

Thanks for getting in touch with us. Let me help you with this topic.

If you are using WooCommerce, you can enable coupons and create a coupon that is a 100% discount. Then give it to the user so they can make a ticket purchase and apply the discount so they can register for free.

Let me point you to the following documentation that will get you started using WooCommerce coupons > https://docs.woocommerce.com/document/coupon-management/

Will that work for you? Let me know about it 🙂

Thanks,
Victor

 

[Victor]

Hi Andrew!

Thanks for reaching out to us! Let me help you with this topic.

can the element be used to show events by category (like the shortcode does)

Are you referring to the visual composer element? If so, then that might be created by your own theme or other plugin. Our plugins do not create any visual composer elements by themselves.

why is the PRO version not using the Theme’s css when the Standard version does

Our plugins come with CSS styles of their own. Themes (or yourself using a child theme) can make customizations on top of it following our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/.

If the PRO version shortcodes are looking broken like in the screenshot then that might be some conflict with your theme or another plugin, so to narrow the problem down you should go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Additionally, let me point you to the following articles that show the shortcodes available with Events Calendar PRO > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Please let me know how that goes and if you have any follow up questions.

Best,
Victor

[Victor]

Hi Yehuda!

Thanks for getting in touch with us! Let me help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

I would suggest overriding the taxonomy.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the taxonomy.php template. It is located at wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/taxonomy.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called community and another on inside it called modules
• Drop your copied taxonomy.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, You should delete line 91 which is the attribute “multiple” that allows for multiple selection of categories.

Will this work for you? Please let me know. 🙂

Best,
Victor

[Victor]

Hi Sarah!

Thanks for reaching out to us! Let me help you with that issue.

I have just tried to make an import from Eventbrite and it imported the image for me, so there might be some conflict somehow.

It’s good you tried deactivating all other plugins. Could you please try switching to a default theme (like twenty seventeen) and then try importing the event again to see if any difference?

If no difference, please share with us (in a private reply if you’d like) a link to the Eventbrite event you are trying to import so we can try to spot anything strange with it.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Francis!

Thanks for getting in touch with us!

That is definitely a strange issue you are having. Let me try to help you with the troubleshooting.

the payment returned from Paypal with the SKU for an event that expired on June 08, 2017

Could you please let me know where you are seeing this information? If it’s on a WooCommerce order, is the order for the right ticket product?

Could you please share with us (in a private reply if you’d like) a screenshot of the edit order page for that specific order? Also, please share a link to where we can see the ticket you are selling in your site?

Ticket payments are all managed by WooCommerce, but I’d like to see if I can spot anything strange that would indicate the source of that behaviour. In the meantime, I’d suggest you get in touch with WooCommerce support to see if they can offer some insight on this matter.

Let me know about that.

Thanks,
Victor

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