Bug Report: Ticket Stock

[wineschool]

You are already tracking this bug, but it’s a little bigger than reported so far.

Barry said that

There is a known bug that occurs when capacity is edited after having been sold out

The bug isn’t appearing just when a ticket is sold out. If you zero out a ticket, the bug will also appear.

-Start with 2 ticket types
-Add 10 tickets (shared capacity)
-Purchase nine tickets
-Edit the stock from “1” to “0”
-The bug occurs

[wineschool]

I want to update this issue. When the ticket number is edited from 1 to zero, somehow the ticket type is changed from “shared capacity” to “individual capacity”.

Here’s a typical “Sales by Ticket” column from an Event:

Sales by Ticket
Tickets sold: 11
Discount Ticket ($60.00): Sold 5
SKU: (389819-1-discount-ticket)
Insured Ticket ($79.00): Sold 2
SKU: (389820-1-insured-ticket)
Premium Ticket ($99.00): Sold 4
SKU: (389821-1-premium-ticket)

Here are the same “Sales by Ticket column from an event which I edited the available tickets from 1 to zero:
Sales by Ticket
Tickets sold: 22
Discount Ticket ($48.98): Sold 17 of 22
SKU: (342921-1-insured-ticket)
Regular Ticket ($68.00): Sold 5 of 22
SKU: (391741-1-regular-ticket)

Note that in the edited ticket, it lists “Sold 17 of 22”. That is how the plugin lists tickets that are set for individual capacity. Hmm?

[Andras]

Hello @wineschool,

Thanks for reporting that!

Could you please share the url to the thread you referenced above? I would like to add your notes to the bugticket.

I will also try to investigate this and will get back to you with any findings.

Thanks and cheers,

Andras

[wineschool]

András,

The issue is deeper than I expected. The incorrect inventory is showing up on the front end for all tickets, not just events I did not edit.

As for where I saw Barry’s note, I don’t remember. I have been doing deep dives on the forum to fix this error.

[Andras]

Hello,

So far I haven’t been able to reproduce the issue. I’m not quite sure where you are changing the inventory and what the original bug you are referring to is. So far I haven’t been able to pinpoint it in our system.

Would you be able to give me detailed instructions on how to reproduce this issue?

For example:

-Edit the stock from “1” to “0”

Where, on the WooCommerce product page? Do I edit the stock for both products?

-The bug occurs

What is exactly the bug that occurs?

We are receiving a lot of reports on supposed and real bugs, so it is difficult to know.

Thanks for the clarification.

Cheers,
Andras

[wineschool]

There were two bugs. One was dealt with in the latest update. The current bug is the same as the following threads:

Available Tickets figure is wrong on front end

Tickets shown as available in list – but are already sold out

Events list page not showing accurate number of tickets left

On our site the issue presents itself two ways:

A. Sold Out tickets are not being removed from our front page (we have custom code that hides sold out events).

B. The incorrect number of seats remaining is incorrect on the front end (i.e. an event will show 10 seats when in fact there are only 2 seats remaining)

[Andras]

Happy to hear that one issue got resolved. Awesome!

Thanks for sharing those, that helped me pinpoint the issue at hand.

We are aware of a bug which shows the total capacity of an event in list view, and not the available number of tickets.

A fix has already been developed an is currently in testing phase. (It passed the first round of tests already.)

If all goes according to plan, than the fix is going to ship with the next maintenance release early December. It’s coming soon, please hang in there.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll be happy to help you out.

Thanks and cheers,
Andras

Cheers,
Andras

[Victor]

Hi There!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[wineschool]

Gents,

There are still major issues with inventory. Being this is xmas, it’s messing with my sales.

Check this out: https://www.vinology.com/class/101/

This class is sold out, but the order form looks like it’s available.

When you try to purchase a ticket, it takes you to the cart (which tells you that the class is sold out)

[Andras]

Hello again wineschool,

I’m really sorry to hear there are still issues.

Please note, that updating the plugins does not automatically adjust settings and stock / capacity settings to fix them. These need to be done manually.

Please make sure that the following settings are aligned:

• Shared capacity for the event (Edit event > tickets section > settings)
• Individual capacities for the tickets, if applicable (Edit event > tickets section > edit ticket > capacity settings)
• WooCommerce stock status of the tickets (Edit event > tickets section > edit ticket > open the ‘Advanced’ section > Edit ticket in WooCommerce > Product data section > Inventory tab > Enable stock management at product level > stock quantity and stock status)

Please check and let me know if these settings are all aligned and as a result the cart shouldn’t say it’s out of stock. (My hunch is the total capacity is used up.)

Let me know what you find.

Cheers,
Andras

[wineschool]

Andras,

You are correct, the Woocommerce inventory numbers were different than the Modern Tribe numbers.

Once I adjusted the Woocommerce inventory numbers, things worked as expected.

I have follow-up questions
-I have to edit the inventory of each and every ticket, is that correct?
-Moving forward, this problem has been fixed, correct?

[wineschool]

Recent Update did not solve the inventory issue.

I went into every event and made sure the following were aligned:

-Shared capacity for the event
-Individual capacities for the tickets (I don’t use this setting)
-WooCommerce stock status of the tickets

All the stock status in Woocommerce were incorrect. I changed them all, and verified they were all changed.
As of last night, all stock numbers were in alignment with both Woocommerce and Event Tickets Plus.
After a few dozen sales this morning, I went back and checked numbers. Woocommerce inventory is not being reduced when a sale happens using Events Tickets Plus.

[Andras]

Hi wineschool,

One part of the mystery is solved.

Sorry to hear about the stock issue. Let’s try to dig into that.

I will start investigating on my test site. Meanwhile I do that I will need some further info from you:

• Please share with me your system information
• The stock didn’t change for any of the purchases? Or it changed for some and not for others?
• If stock doesn’t decrease for only some then Is there any notable difference between the purchases?
• What payment gateway are you using?
• If you set up a regular WooCommerce product (not related to tickets)  with a stock and you make a test purchase, does the inventory get adjusted?

Thanks,

Andras

[wineschool]

This reply is private.

[wineschool]

It’s been four days, and I haven’t heard back about this issue.

[Author]

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