Tickets shown as available in list – but are already sold out

[Martin Neumann]

Hello,

while for all events in the liste it is shown that on some events tickets are still available (example: http://www.maennerhobby.eu/termine/ – for example for Steaks & Spirits 13.01.2018 it`s shown that 18 are available) in fact there are no more/not that much tickets availabel as shown (for event mentioned above please compare: http://www.maennerhobby.eu/event/steaks-spirits-13-01-2018/ – just 2 are available).

How can i solve this problem?

[Jaime Marchwinski]

Hi Martin,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue with your event tickets.  As a first step, can you update your Events Calendar related plugins and see if the issue still exists?

One thing you can do in the meantime is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

You can also alter the ticket stock on the Edit Event page, where you edit your ticket.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Martin,

I just wanted to reach back out and let you know that it seems that this issue is related to a known bug that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any questions in the meantime.

 

Thanks,

Jaime

[Martin Neumann]

Hello Jaime,

thanks a lot for your update. I`ll wait for your reply and update then.

[Jaime Marchwinski]

Thanks for your understanding!  We’ll let you know 🙂

[Victor]

Hi Martin!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Martin Neumann]

The update solved the problem. Thanks a lot for your fast help! Very professional.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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