Available Tickets figure is wrong on front end

  • Post date

Home › Forums › Ticket Products › Event Tickets Plus › Available Tickets figure is wrong on front end

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 24, 2017 at 3:53 pm #1391255
    Jo Nutt
    Participant

    Hello there,
    I have 285 tickets in total. I have sold 25. Number of tickets still available to be sold is 260. Back end shows this information correctly. However on the front end of the website, available tickets is shown as 285. How do I resolve this please. Many thanks,
    Kay

    November 24, 2017 at 3:55 pm #1391258
    Jo Nutt
    Participant

    This reply is private.

    November 27, 2017 at 2:33 pm #1393060
    Victor
    Member

    This reply is private.

    December 2, 2017 at 1:40 pm #1397315
    Jo Nutt
    Participant

    Hello Victor,
    Thank you for your response. I have changed the theme to Twenty Seventeen and still we have the same problem. Total number of tickets available for the event is 285. To date, we have sold 40 tickets. Balance of tickets still available to be sold is 245 yet on the Home Page, it is showing that tickets available to be sold is 285 instead of 245. Please see our home page here http://transformchester.com/

    We have sent you screenshots of this earlier. This gives the impression that nobody has bought the tickets and it is very misleading. Please we need a solution to this. Many thanks for your kind direction.

    December 4, 2017 at 8:39 am #1397865
    Victor
    Member

    Hi Jo!

    Thanks for coming back with that information.

    I made a few other tests in my own local installation but I’m still not able to reproduce the issue, so there might be another variable involved in it.

    Could you please go to that ticket product edit page and see if the stock number matches that of the remaining capacity?

    Is the issue happening for all your tickets or just one? Could you please create a new sample page and create a ticket for it, then make a test purchase of that ticket and see if the capacity shows correctly?

    Additionally, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

    After that, wait until a sale for that ticket has been made, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

    Please let me know about it.

    Thanks,
    Victor

    December 7, 2017 at 2:26 pm #1400764
    Victor
    Member

    Hi Jo!

    Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    December 11, 2017 at 5:05 am #1402738
    Jo Nutt
    Participant

    Hello Victor,
    With the update, the plugin is working fine and the issue has been resolved.
    Thank you for your time.

    December 11, 2017 at 5:11 am #1402741
    Victor
    Member

    That’s Great to know Jo! Thanks for following up with this 🙂

    I will close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

    Cheers,
    Victor

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Available Tickets figure is wrong on front end’ is closed to new replies.