Display of ticket availability

[Rob Dewing]

We have an issue with display of ticket availability. It sounds similar to the following thread but I am raising it as a new one as I am not sure what your preference is re posting new threads: https://theeventscalendar.com/support/forums/topic/problem-with-ticket-numbers/

We are using Event Tickets plus to manage tickets which have limited availability: http://fairweathers.co.uk/tea-with-santa/

We have sold a number of tickets, in fact some of the tickets have sold out. If a ticket buyer cancels their purchase we need to alter the availability of tickets in order to release the cancelled spaces for resale. However the plugin is not allowing us to display the new availability correctly. If we manually alter capacity on a previously sold out ticket to show e.g. 2 tickets now available, it continues to show the event as sold out. So then we increased the capacity to original capacity (this was 20 tickets) +2 it then displays that 22 tickets are available even though 20 have already been sold.

Reading the other thread which I quoted above, I have tried setting the ticket to unlimited capacity and then back to ‘set capacity for this ticket only’, I continue to get exactly the same behaviour.

I have also tried manually adding inventory availability in the Woocommerce product for this ticket, but that does result in capacity becoming correctly available either. Please can you advise us.

[Rob Dewing]

I should add, we have today updated all plugins to latest version. There were updates applied to The Events Calendar, Event Tickets Plus and Woocommerce. The problem still existed after update.

[Barry]

Hi Rob,

I’m really sorry to hear you’ve encountered problems after our latest update.

There is a known bug that occurs when capacity is edited after having been sold out, but our existing bug report and my own testing results in a different outcome. Here’s what I see (and how I get there):

• I start with a ticket with 10 units of stock
• All 10 units sell out
• I add a further 5 units of stock
• On the frontend, customers can now by more tickets however it incorrectly shows as 15 units being available
• Within the ticket editor in the admin environment it shows the correct remaining capacity but incorrectly applies a warning flag

This is different enough from what you have described that I wanted to pause and ask if there are any notable differences in the way I approached testing this (it’s possible you are experiencing a different but related bug and I’d love to isolate it if so).

Any further feedback you can provide is appreciated and please also note we hope to ship a set of fixes for some other ticket related issues shortly 🙂

[Rob Dewing]

Hi Barry

The steps you have described reflect our experience, except for your final bullet point.

“Within the ticket editor in the admin environment it shows the correct remaining capacity but incorrectly applies a warning flag”

In our installation following your listed steps, which are the same as ours, the admin environment shows the correct remaining capacity as you have said, but we don’t see the warning flag described by you.

In my post I also mentioned going through into Woocommerce. I picked this suggestion up from another thread you have open on the topic, but making changes in Woocomm did not fix it either. Sorry if that has confused the picture. The outcome is the same whether or not we go through and change anything in Woocommerce, and the steps you have defined reflect our experience, apart from that warning flag.

[Barry]

OK, I appreciate you clarifying. That being the case … this is indeed a known bug and one we’re working on as I speak. I will attach this topic to our bug report and as soon as the fix is available we’ll post an update in here.

Our apologies again for the disruption — and thank you for your patience while we work on this.

[Rob Dewing]

OK, thanks for the confirmation. I’m glad it ties in with your already known bug and we eagerly await your fix as we already have Christmas tickets on sale and have had to suspend online sales for the past few days. I look forward to getting the update.

[Barry]

Absolutely – the team is working hard on this one 🙂

[Victor]

Hi Rob!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts