Ticket payment data shows old SKU from closed event

[Francis Quicci]

We had a ticket (order # 2242) sell for an event date scheduled on January 18, 2018; however, the payment returned from Paypal with the SKU for an event that expired on June 08, 2017. Additionally, this ticket sale does not show up on either event.

[Victor]

Hi Francis!

Thanks for getting in touch with us!

That is definitely a strange issue you are having. Let me try to help you with the troubleshooting.

the payment returned from Paypal with the SKU for an event that expired on June 08, 2017

Could you please let me know where you are seeing this information? If it’s on a WooCommerce order, is the order for the right ticket product?

Could you please share with us (in a private reply if you’d like) a screenshot of the edit order page for that specific order? Also, please share a link to where we can see the ticket you are selling in your site?

Ticket payments are all managed by WooCommerce, but I’d like to see if I can spot anything strange that would indicate the source of that behaviour. In the meantime, I’d suggest you get in touch with WooCommerce support to see if they can offer some insight on this matter.

Let me know about that.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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