[Victor]

Hi Richard!

Thanks for following up with this.

Unfortunately, I have been able to reproduce the issue on my end and it seems to be related to a problem with the Google Maps API request that generates the Latitude and Longitude coordinates upon creating/saving the venue.

I have already created a report for this so we can investigate it further. I will set this thread’s status to “Pending fix” and link it to the report so we’ll let you know as soon as we have an update.

In the meantime, could you please log in to your Google API console and see if you are getting errors for your Google Maps Geocoding API requests and the code errors involved?

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Julie!

Thanks for reaching out to us!

Unfortunately, that is not a built-in functionality of our plugins as all payments are handled by the e-commerce plugin you choose (WooCommerce or EDD).

You might want to check out the WooCommerce Deposits plugin that enables you to set up payment plans for your products > https://woocommerce.com/products/woocommerce-deposits/

I hope that helps! Let me know if you have any follow up questions and I’ll be happy to help 🙂

Best,
Victor

[Victor]

Hi Jonathan!

Thanks for getting in touch with us! I’ll be happy to help you with this topic.

You can tweak the snippet to first get all the organizers using the tribe_get_organizers() function to return all the organizers in an array of organizer post objects.

Getting the organizers ID’s from that array and passing them as an argument in the tribe_get_organizer_email() function, you can get all the organizers emails to add them in the tribe_rsvp_email_headers.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Pete!

Thanks for getting in touch with us. Let me help you with this topic.

The venues is a custom post type so, if you are using our permalinks best practices as it indicates in the following article > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/ a typical venue URL should look like this:

yoursite.com/venue/venue-slug/

If that is not working for you, try flushing the permalinks by going to Settings > Permalinks and clicking the Save Changes button.

Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Debbie!

Thanks for reaching out to us! Let me help you troubleshoot that issue.

I tried to reproduce the same error in my own local installation but failed to do so.

This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can try to find the source of the problem from it.

Thanks,
Victor

[Victor]

Hi Mary!

Thanks for getting in touch with us! Let me help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

I would like to see the code you are using to customize the Events List Widget. Could you please put the php code into a zip file and send it to us? You should be able to attach any zip file.

Thanks,
Victor

[Victor]

Hi Susan!

Thanks for getting in touch with us! Let me try to help you with this topic.

We don’t have any specific integration built for BuddyPress and we are not aware of any known conflicts between the plugins. They should work smoothly alongside.

That said, I’m not really very familiar with how BuddyPress works and if there are specific functionalities that might not work with our plugins.

There is a third-party plugin that integrates The Events Calendar with BuddyPress which you can check out here > https://shop.opentuteplus.com/product/buddypress-events-calendar-plugin/

As you already have a license for Events Calendar PRO and Event Tickets Plus, I suggest you setup a dev/staging site so you can test things out and see if any issues arise.

Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hey Richard!

Thanks for reaching out to us! Let me help you with this issue.

Could you please try the same as I asked in the related thread, which is going to Events > Settings > General tab and under Map Settings and click the Fix venues data button? This will generate the geolocation information (lat and long coordingates) missing for your venues.

Does it solve the issue? Please let us know about it.

Thanks,
Victor

[Victor]

Hi Mal!

Thanks for reaching out to us! Let me help you with this topic.

Could you please try going to Events > Settings > General tab and under Map Settings and click the Fix venues data button? This will generate the geolocation information (lat and long coordingates) missing for your venues.

Does it solve the issue after that? Let me know about it.

Thanks,
Victor

[Victor]

Hi Jessica!

Thanks for taking your time to report this.

Unfortunately, we are aware of this issue with the attendee list. I will set this thread’s status to Pending fix and link it to the report. This way we will notify you when a fix is released.

You should be able to prevent that error from showing up by disabling WP_DEBUG_DISPLAY > https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY for your site by adding the following line of code into your wp-config.php file:

define( 'WP_DEBUG_DISPLAY', false );

I apologise for the inconvenience and we appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Bill!

Thanks for taking your time to report this issue.

I’ve been able to replicate the same in my local installation, so I will create a report for this so it can be addressed in a future release of the PDF extension.

I will set this thread to “Pending fix” and link it to the report so we’ll let you know once a fix is available for you to try.

We apologise for the inconvenience and appreciate your patience.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us! Let me try to help you with this topic.

I’m not sure I understand exactly what you want to accomplish with the “Email Invite” button. Would this button send an email invite to an specific email address?

We handle all feature requests through our User Voice here > https://tribe.uservoice.com/forums/195723-feature-ideas. I suggest you post that idea there so other users wanting the same functionality can vote for it and it can be taken into account for future feature releases of our plugins.

Please let me know if you need help elaborating this idea further and I’ll be happy to assist.

As for the ical file, you can always get that file by adding the following to the single event url:

?ical=1

so a single event URL like this one https://wpshindig.com/event/st-louis-wordpress-developers-meetup/2018-01-17/ should look like the following:

https://wpshindig.com/event/st-louis-wordpress-developers-meetup/2018-01-17/?ical=1

I hope that helps. Let me know more about the functionality and I’ll be happy to point you in the right direction as much possible.

Best,
Victor

[Victor]

Hi Sean!

Thanks for following up with this. Glad to know the inventory setting worked out.

Regarding the orders not being completed and counting against the inventory, this is the default behaviour from WooCommerce. I believe mainly to prevent oversells.

For unpaid orders “timing out”, there is a setting to adjust the time to hold products for a certain amount of minutes. When that limit is reached, the pending order is canceled. You can learn more about this setting here > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

As a reference, let me point you to the following article about refunds and cancelled orders > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/. It will give you a general idea of how to restock a ticket.

Additionally, let me share this article > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/ about WooCommerce specific settings that will allow you to control when should attendee records be generated and when should the ticket emails should be sent to the customer.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hey Adam!

Thanks for chiming in here with that solution!

You can make a pull request to our Event Tickets public repository > https://github.com/moderntribe/event-tickets

The Event Tickets Plus repo is not publicly viewable, but if you think you have some code changes that could be made we’d love to know about them.

If you could please open a new topic for this, we’ll be happy to have a look at it. This will help us keep things separate and more organized. You can always link to this thread as a reference.

Thanks! 🙂
Victor

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