[Victor]

Hi Mike!

Thanks for following up with this.

If you are not receiving the PDF ticket attached to the ticket email, then it could be a theme or plugin conflict, in which case we recommend you go through the complete steps in our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. This will help to narrow the problem down.

Also, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Finally, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

To customize the look and feel of the ticket email you can use one of the methods described in our Themer’s Guide like Cliff mentioned. The email.php template file you’ll need to target is located at /wp-content/plugins/event-tickets/src/views/tickets/

Please let me know how that goes.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Lara!

Thanks for following up with this and for testing that out.

Unfortunately, we are not able to accept login credentials as stated in our terms > https://theeventscalendar.com/terms/. Also note this is a public forum so in case you need to send us sensitive data, please do so by posting in a private reply.

Did you notice a difference while switching to a default theme, like twenty seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Don!

Thanks for following up with this.

You are right about that. While some events show up in this group https://www.facebook.com/groups/tucsontango/events/ and seem to be from the group itself, they were actually created outside of the group by some other users or pages.

Those events will only be available to import using the event URL or page URL where they were created from.

I hope that clears things out. Let me know if any questions 🙂

Best,
Victor.

[Victor]

Hi Ilkka!

Thanks for your patience.

We think the easiest approach would be to write a small PHP script to do this (that could be implemented as a plugin).

The basic idea would be to use tribe_get_events() for all events (https://theeventscalendar.com/knowledgebase/using-tribe_get_events/), then iterate through them and setup those missing meta fields where needed (basically inserting the missing metadata records)

We don’t think there will be any implications for events that don’t already have tickets, but we really think you should test from a staging site first to make sure nothing breaks.

I hope that helps you get started. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

 

Hi Robert!

Thanks for getting in touch with us! Let me help you with that issue.

This is not a known issue and it does seem like a conflict with some styles, but I could not find the source of the conflict.

I do notice several console errors showing up in the community add form, which could relate the issue you are having.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Bodie!

Thanks for getting in touch with us! Let me help you with this topic.

You can customize our template files using one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/

In your case, the list.php template file is located at /wp-content/plugins/the-events-calendar/src/views/list.php

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Reza!

Thanks for reaching out to us!

Unfortunately, that is not a built in functionality of any of our plugins.

Like you said, Event Aggregator enables the import of events from Facebook to your WordPress site, but publishing events to Facebook would have to be done via another implementation of a plugin or some custom coding.

I could not find any other plugin that allows you to do that, but I did find an interesting article that shows a way to publish from your WordPress site to Facebook using IFTT that you might want to explore > http://www.wpbeginner.com/beginners-guide/how-to-automatically-post-to-facebook-from-wordpress/#ifttt

I hope that helps. Let me know if there is anything else I can help you with.

Best,
Victor

[Victor]

Hi Emily!

Thanks for getting in touch with us. Let me help you with this issue.

Just to confirm, I can see some related events immediately after the event description that all show January 2, 2018 as date, but they link to different event dates. Is this the issue you are referring to?

If so, they don’t seem to be coming from our plugins. Did you add those events manually somehow?

Have you tried switching to a default theme and also going through our testing for conflicts guide to see if any changes? > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Ian!

Thanks for getting in touch with us! Let me help you with that.

I’m not sure I understand exactly the issue you are experiencing. Could you please share a link to the events where you are having the issue in?

Could you please let us know the setting that your developer has pointed out to?

You can also send us some screenshots as reference.

Thanks,
Victor

[Victor]

 

Hi Don!

Thanks for reaching out to us and for the kind words 🙂

Let me help you with those questions.

Every scheduled import that runs will account for your import limit, regardless of having events to import or not.

If you have more that 100 imports scheduled to run each day, you will reach your daily import limit. When reaching this limit Scheduled imports will be paused until the next day, but unfortunately they will start over at the beginning.

What I’d suggest in your case is scheduling weekly imports that are staggered over the week.

You might have already seen the article about the Event Aggregator import limits, but let me share it just in case > https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

 

Hi Caroline!

I’m sorry you are having that issue. Let me help you with the troubleshooting.

Thanks for testing for conflicts as a first step. Could you please see if there are any console errors by inspecting the event page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Also, please share a link to the event so we can see the issue for ourselves.

Does it redirect you to the cart page after clicking the add to cart button?

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Lara!

Thanks for getting in touch. Let me help you with that issue.

Just to confirm, do you have any event categories already created so that they will show up in that filter?

If so, could you please see if there are any console errors showing up by inspecting that page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you find no console errors, then it can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Please let us know about it.

Thanks,
Victor

[Victor]

Hi Adam!

Just wanted to note that we have updated the article https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/ and added notes to reflect the differences with current versions of our plugins.

Let me know if you have any follow up questions.

Best,
Victor

[Victor]

This reply is private.

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