Single Event Page: Ticket add to cart not working

[Caroline]

Ran into an issue where our plugins are currently updated to the latest versions, but when attempting to add a ticket to cart the item never gets added.

When looking at the php error logs, there isn’t any thrown. Tried ruling out basics, disable everything, while leaving enabled woocommerce, events calendar & pro, event tickets & plus with theme twentyfourteen. Still has the same issue.

Any thoughts?

[Victor]

 

Hi Caroline!

I’m sorry you are having that issue. Let me help you with the troubleshooting.

Thanks for testing for conflicts as a first step. Could you please see if there are any console errors by inspecting the event page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Also, please share a link to the event so we can see the issue for ourselves.

Does it redirect you to the cart page after clicking the add to cart button?

Please let us know about that.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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