Fatal error when adding ticket to CPT

[bibliofille]

I have Event Tickets Plus and WooCommerce installed on a site I’m building. Right now it’s just on my local server, so I don’t have a URL to share.

I’ve got a Custom Post Type called Productions, where each production is a concert that users can purchase tickets to.

I tried to add a ticket for one of my productions, and I created and saved the ticket, but when I went to save the updates to the post, it look a long time, then I received a fatal error message.

Please see below for screenshot. What could the error be?

[Victor]

Hi Debbie!

Thanks for reaching out to us! Let me help you troubleshoot that issue.

I tried to reproduce the same error in my own local installation but failed to do so.

This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can try to find the source of the problem from it.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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