Available Ticket Counter not functioning
Thanks for reaching out to us! Let me help you with that issue.
If you are using WooCommerce, you should make sure that you have enabled the option to Enable the Stock Management by going to WooCommerce > Settings > Products tab > Inventory
Additionally, the stock management should be enabled at product level, which you can verify by editing the ticket product in WooCommerce, under Inventory tab.
I hope that helps. Let me know how it goes.
Hi Victor, that worked, thanks. The remaining issue I have now is that any orders that are not completed (ie system timed out, or order is pending payment and not in completed status) are still counting against my available stock in inventory management. Even if I throw the incomplete order into the trash, it still counts against available tickets. Any ideas on that one? Thanks.
Thanks for following up with this. Glad to know the inventory setting worked out.
Regarding the orders not being completed and counting against the inventory, this is the default behaviour from WooCommerce. I believe mainly to prevent oversells.
For unpaid orders “timing out”, there is a setting to adjust the time to hold products for a certain amount of minutes. When that limit is reached, the pending order is canceled. You can learn more about this setting here > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options
As a reference, let me point you to the following article about refunds and cancelled orders > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/. It will give you a general idea of how to restock a ticket.
Additionally, let me share this article > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/ about WooCommerce specific settings that will allow you to control when should attendee records be generated and when should the ticket emails should be sent to the customer.
I hope that helps. Let me know if you have any follow up questions.
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