[Victor]

Hi Hirsch!

Thanks for following up with this. I’m sorry the file didn’t work for you.

To disable WP_DEBUG_DISPLAY, you need to edit your wp-config.php file.

You can leave WP_DEBUG to true and add the following line of code below it:

define('WP_DEBUG_DISPLAY', false);

This will prevent the display of errors on the frontend of your site and in the attendees export list.

Let me know if it works for you.

Thanks,
Victor

[Victor]

Hi Mary!

Thanks for following up with this.

It’s good you could narrow the problem down to a conflict with Divi and/or All in One SEO.

We have a copy of Divi to test on our side. Could you please let me know the steps you make that results in the shortcode not working? Please also let me know the exact shortcode you are using and where you are placing it.

Also, don’t forget to share the system information with us so we can reproduce the exact same system settings on our end.

Once we reproduce the conflict, we will try to find the source of it.

Thanks,
Victor

[Victor]

Hi Dan!

Thanks for keeping us posted about the issue.

Unfortunately, we cannot accept login credentials as we state in our terms > https://theeventscalendar.com/terms/

When I create a new event the new ticket function is missing

Please make sure you have Event Tickets, Event Tickets Plus and WooCommerce installed and activated.

I would recommend you enable WP_DEBUG by setting:

define('WP_DEBUG', true);

but also add the following code below that line:

define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

This will enable debug information for your site and will create a debug.log file inside your /wp-content folder, but will prevent the display of errors in the frontend of your site and from the attendees export file.

You previously mentioned there were errors everywhere. Could you please let me know what error messages were you getting? I can see from your system information that your memory_limit is set to 64M, which is a bit low and could be causing some of the errors you are getting.

Try increasing the memory limit to 256M or 512M by adding the following line in your wp-config.php file:

define( 'WP_MEMORY_LIMIT', '256M' );

Let me know how that goes.

Thanks,
Victor

[Victor]

Sure thing Tom! I’ll mark this topic as “Pending fix” on our side, so it does not auto-close.

Best,
Victor

[Victor]

Hi Josep!

I can see you are using Yoast SEO plugin, so in your case you’ll want to replace this line:

add_filter( 'tribe_events_title_tag', 'filter_events_title' );

with this one:

add_filter('wpseo_title', 'filter_events_title' );

Does it work for you? Let me know.

Best,
Victor

[Victor]

Hi Javier!

I’m sorry about the confusion. Yes, for the second link I meant to share the following > https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/

Hope that helps.

Best,
Victor

[Victor]

Hi Harry!

Thanks for reaching out to us! Let me help you with this topic.

I’m not sure I understand exactly what you are trying to accomplish, but it seems that is not a built-in functionality of our plugins.

You can create custom post types (like venues or organizers) and link them to your events, but would require some custom coding.

Let me share the following article that might be of help as a starting point to achieve that > https://theeventscalendar.com/knowledgebase/linked-post-types/

Does it help? Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Derek!

Thanks for getting in touch with us!

I’m not really sure I understand where those requests are coming from. But 500 errors come from the server side, so you should get in touch with your hosting provider to see if they can provide more information about them.

Please let us know if there is anything on our end we can do to help.

Best,
Victor

[Victor]

Hi Lou!

Thanks for taking the time to report this.

I have been able to replicate this on my end.

I have created a report for this so our developers are aware of it. I will link this thread to the report, so we can notify you once we find a resolution for it.

Additionally, let me point you to the following articles that George wrote related to Gutenberg:

• https://theeventscalendar.com/going-gutenberg-chapter-i/
• https://theeventscalendar.com/going-gutenberg-chapter-ii/

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Paula!

I’m sorry to hear you are experiencing that issue. Let me help you with the troubleshooting.

First, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Also, make sure you are using the latest versions of our plugins and that of WordPress. If you are having that problem trying to manually update Events Calendar PRO, you first need to delete the old plugin in order to install the new version. Let me point you to the following article about how to perform a manual update > https://theeventscalendar.com/knowledgebase/manual-updates/

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Please let us know how that goes.

Thanks,
Victor

[Victor]

Hi Osamu!

Thanks for reaching out to us!

Yes, you can import all your events fields, including the ones you create with Events Calendar PRO.

Let me point you to the following article about CSV imports > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

I hope it helps! Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi!

I’m sorry for the confusion here. Let me help you further with this.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

I made a few tests and it seem the only capabilities you need for that purpose are edit_posts and edit_tribe_event. This allows admin access and the creation and submission of events to Pending Review status. Ticket creation will also be allowed as well as the ticket product needed to be associated to the event ticket.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Elaine!

Thanks for making all those tests and for coming back with the screenshots.

It seems the issue only happens for events that have a featured image attached, in addition of being password protected.

I have updated the bug report to reflect this. We will keep you posted about this.

Thanks again for your patience and cooperation so far.

Best,
Victor

[Victor]

Hi Brian!

Glad to know everything is working fine for you now. Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hey Kellsey!

Happy to hear that worked out! 🙂 Thanks for letting me know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Author]

Posts