[Victor]

Hi Derek!

Thanks for clarifying.

We are not aware of any issues with Google Bots and Events Calendar PRO.

Not sure if related, but I tried to navigate to your site and I was blocked by Wordfence with the following message: Your access to this site has been limited. With an HTTP response code 503.

You might want to check Wordfence settings and see if there is one that blocks specific requests.

I hope that helps. Let me know if there’s anything on our side we can do to help.

Best,
Victor

[Victor]

Hi Sunanna!

Thanks for following up with this to let us know about that.

As you marked this “Resolved” I’ll go ahead and close it. But feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Yvette! Thanks for clearing that out. I will go ahead and close this thread and follow up with this in the following topic > https://theeventscalendar.com/support/forums/topic/new-categories-tags-and-venue-fields-are-broken-deactivated/

[Victor]

Hi David!

I’m sorry to hear you are experiencing that conflict.

Could you please share with us, in a private reply, a copy of the WooCommerce subscriptions plugin?

Also, please let us know what are the steps that you make that result in the fatal error you mention.

We’ll try to reproduce the same on our end and then come up with a fix for it.

Thanks,
Victor

[Victor]

Hi Darryl!

I’m sorry to hear you are also being affected by this issue.

It should be possible to edit the ticket start sale date and time after the event is published. Are you having trouble editing this once the event has been published?

If so, have you tried creating a new event and see if any difference?

Let me know about it.

In the meantime, I will set this thread’s status to “Pending fix” and link it to the report so we can notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Thanks,
Victor

[Victor]

Hi Michelle!

Thanks for reaching out to us. Let me help you with this topic.

It seems you are experiencing performance issues.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I hope that helps. Let me know how it goes and if you have any follow up questions.

Best,
Victor

[Victor]

Hi Becky!

I’m sorry to hear you are experiencing those issues. Let me help you with the troubleshooting.

I can see that you are using older versions of our plugins and WordPress core. So first, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Please also note that the versions you are using are pretty old, so I suggest you setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Let me also point you to the following article that might be of help if you need to manually update your plugins > https://theeventscalendar.com/knowledgebase/manual-updates/

If you still experience problems with latest versions of our plugins, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

 A table is dropping off the database about every 3 days now

I’m not sure I understand what you mean by this, but it sounds really strange. Could you please let me know more about this?

Thanks,
Victor

 

[Victor]

Hi Gabrielle!

Thanks for reaching out to us. Let me help you troubleshoot that issue.

When experiencing those issues, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Also, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Esther!

Thanks for reaching out to us. Let me help you with this topic.

The ticket number is a unique identifier automatically generated with the event name. Unfortunately, this cannot be modified.

However, you can prevent this from showing up in the ticket email by making a template override of the email.php template file located at wp-content/plugins/event-tickets/src/views/tickets/ following the steps in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Paul,

I’m really sorry to hear you are being impacted by this issue that much. I truly understand your frustration with this.

Rest assured we are already working to release a fix for this bug and we will let you know as soon as it is available.

In the meantime, the only workaround we’ve found is to replace the Attendees.php file located at wp-content/plugins/event-tickets/src/Tribe/ with the following one instead:

https://gist.github.com/vicskf/cae2703ec34a7b58c80f26d3b0b0b7c1

Please note, this involves modifying a plugin’s core file, which is not really recommended since it will be overwritten with plugin updates, but at least it will fix the PHP warning and missing data.

If you were to try this last option, I highly recommend you first try it out in a dev/staging site before doing so in the live site.

I also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Please let me know if it works for your site.

Thanks,
Victor

[Victor]

Hey Zsuzsa!

Happy to help you with this 🙂

I’m mostly sure that is a conflict with your theme. Probably with its styles.

To confirm this, I’d recommend you switch to a default theme (like Twenty Seventeen) and see if any difference.

If it works well on a default theme, then please share with us a link to where we can see the issue for ourselves. I will have a closer inspection and see if I can come up with a CSS snippet to fix it.

When coming back, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Zsuzsa!

Unfortunately, that is not a built-in functionality of our plugins.

However, you can manually create orders for your tickets by navigating to your wp-admin > WooCommerce > Orders > Add New

This will generate the corresponding tickets which you can then email to yourself and print.

I’d recommend you create a staging/dev site to test this out and make sure it works as you would expect and don’t break anything in the live site.

Is there anything else I can help you with?

Best,
Victor

[Victor]

Hey Josep! Thanks for the kind words! 🙂

I’m happy to be of help. Thanks for letting me know it worked out for you.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Paula!

Thanks for following up with this.

I don’t think Query Monitor will be of help in this case, as it is mainly used for debugging queries.

I believe the error could be caused by a PHP error somehow, so enabling WP_DEBUG will tell us the exact error message. Let me help you with enabling this on your site.

You can edit your wp-config.php file with a text editor like notepad if you are on Windows, or TextEdit if you are on a Mac. You should place the following lines of code below $table_prefix = ‘wp_’;

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

You can learn more about this > https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY

Let me know how that goes.

Thanks,
Victor

 

[Victor]

Hi!

Thanks for following up.

I don’t think this will be something to be added in a future release of our plugins. However, you can use the event_tickets_after_save_ticket action hook located at /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php that fires after a ticket product has been created.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Author]

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