Ticket Number on confirmation email

[rousseaucommunication]

Hi,

We installed event ticket plus plug-in, everything seems to work fine.

However, on the ticket the buyer receives, the TICKET NUMBER is not just a number but is TEST – #1 , TEST – #2 etc.
Is there a way to customize our ticket number, or to take the “TEST” off.

Thank you,

[Victor]

Hi Esther!

Thanks for reaching out to us. Let me help you with this topic.

The ticket number is a unique identifier automatically generated with the event name. Unfortunately, this cannot be modified.

However, you can prevent this from showing up in the ticket email by making a template override of the email.php template file located at wp-content/plugins/event-tickets/src/views/tickets/ following the steps in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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