[Victor]

Hi Regis!

Thanks for your confirmation. Let me go through each of your points:

1. When an order for a ticket is placed, it should reduce the available tickets, regardless of the order status, so this looks like it could be a conflict with another plugin, theme, or custom code. We’ve had some other users reporting similar issues. Let me point you to the following article that describes a set of troubleshooting steps for this issue > https://theeventscalendar.com/knowledgebase/ticket-stock-doesnt-decrease/

2. This situation is a bit tricky. Unfortunately, there is no built-in way to sell a batch of tickets, so one workaround would be to do as you are doing. This, of course has the drawback of not having the stock being reduced the right amount.

3. This is also affected by the issue in the first point, so I’d recommend you troubleshoot that first. After that, I’d suggest you take a look at the WooCommerce specific settings > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/ so you can control when should attendee records be generated.

I hope that helps. Please let me know how that goes and if you have any follow up question.

Best,
Victor

[Victor]

Hi Jennifer!

My guess is that user is being blocked by the iThemes Security plugin you are using, because they had too many invalid requests.

I’ve just checked the iThemes Security plugin readme (https://wordpress.org/plugins/better-wp-security/) and it has that functionality built in:

“Prevents brute force attacks by banning hosts and users with too many invalid login attempts”

You should try looking into this plugin’s documentation and see if there is a setting to enable/disable this functionality or if it logs the users being blocked somewhere so you can have some info.

Hope it helps 🙂

Best,
Victor

[Victor]

Hi Herve!

I apologize for the delay in getting back to you. Somehow your answer didn’t show up in my list.

I can see the links you mention in that page, but they seem to be generated by the Yoast SEO plugin. To confirm this, try disabling that plugin and see if they still show up.

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Marcus!

Thanks for reaching out to us.

I’m sorry to hear you are having that issue and that you are having a hard time setting up Eventbrite Tickets.

I’ve just reviewed our article on starting up with Eventbrite Tickets (https://theeventscalendar.com/knowledgebase/new-user-primer-eventbrite-tickets/) and I could see the broken links you were referring to. I’m not sure what could have caused that but I’ve already flagged this to the team.

In the meantime I have fixed the broken links so you can access the linked articles.

If you have already added your Eventbrite API credentials and are not able to see the Eventbrite tickets section when creating an event, please verify that you have clicked the Get Authorization button in Events > Settings > APIs.

If, after that, the Eventbrite Tickets section is not showing up, then please see if there are any console errors by inspecting the page when on the add new event screen. We have an article that explains how to do that here >

Additionally, this could relate to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

We apologize for the inconvenience and we appreciate you taking the time to report this.

Please let us know how that goes and if you have any follow up question.

Best,
Victor

[Victor]

Hi Noel!

Thanks for reaching out to us and for your interest in our plugins.

Unfortunately, we don’t have a support channel via phone or similar.

However, you can reach out to us through our contact form > https://theeventscalendar.com/contact/

I don’t think we could create a custom bundle, but feel free to write us about this topic and we’ll get back to you via email. 🙂

Best,
Victor

[Victor]

Hola!

Thanks for getting in touch with us! Let me help you with this topic.

You can modify the Week Day Format (Formato día de la Semana) by navigating to your WP Admin > Events > Settings > Display tab. By default, the English suffix ‘S’ is used to display week dates. Try removing the S from it and see if it works for you.

You can learn more about date formatting in > https://codex.wordpress.org/Formatting_Date_and_Time

I hope that helps. 🙂

Best,
Victor

[Victor]

Hi Amy!

Thanks for reaching out to us! I’d be happy to help with this topic.

Unfortunately, there is no built-in way to reset the total tickets sold.

By default, the Total Tickets Sold for an event will always count how many tickets where sold regardless of their status. This allows you to know many ticket sales were really made and compare that with the number of cancelled or deleted tickets.

If you want to reset the Total Tickets Sold, you will need to delete the ticket and create a new one.

I’d suggest to setup a dev/staging site so you can test things out without disrupting the live site.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Regis!

Thanks, for reaching out to us. I’d be happy to help you with this topic.

Just to make sure I understand exactly the situation you are having, could you please let me know if you are using Tribe Commerce to sell tickets with PayPal? Or are you using WooCommerce to sell all your tickets?

Also, It would also be helpful to have a screenshot of the ticket editor settings for the event you mention and a the event link so we can have as reference.

Please let me know about that so I can further help with this.

Thanks,
Victor

[Victor]

Hi Christian!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

For your customization, you may want to take a look at this template:

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!
Victor

[Victor]

Hi David!

Thanks for reaching out to us! Let me help you with this topic.

I could not reproduce any of those issues you are having in my local installation. Could you please share with us a link to the event where you are experiencing the first issue you mention?

Also, this could be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

We have added attendee information fields to the registration form and none of it is being included with the subsequent emails.

Please note the attendee information will only show up in the ticket email that gets sent to the user. The WooCommerce order emails do not show this information by default. However, we do have an extension to accomplish that > https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Sian!

Thank you for following up with this.

We don’t have a demo site or license for you to try, but we do have a pretty good refund policy > https://theeventscalendar.com/knowledgebase/refund-policy/ so you can ask for a full refund of the payment within 30-day of purchase.

I hope that helps. Is there anything else I can help you with? Let me know 🙂

Best,
Victor

[Victor]

Hi Ismail,

Try selecting “Help accessing my account” for the What’s up? selector and a contact form should show up that will allow you to send us a message.

We’ll get back to you through via email once we receive it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Cynthia,

Thanks for following up with this and for enabling WP DEBUG.

WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG) works by logging errors (if any) that occur on your site in a debug.log file that is saved in the /wp-content directory.

Could you please share that log file with us so we can see if any errors from there?

Also, please share with us one or two screenshots for different pages of the imports history tab where we can see some of the failed imports. We’ll compare those specific dates/times with the records on our end and see what we find.

For the duplicate events issue, please point us out to the specific events that are being duplicated and the import source where those are coming from. We’ll run some tests on our end and see if we can reproduce.

Thanks again for your patience and help so far.

Best,
Victor

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