Test orders not deleting

[bcbookprizes]

I created several test orders for my event tickets. I deleted the test orders, but the number of tickets sold has not gone back to 0. http://bcbookprizes.ca/event/34th-annual-lieutenant-governors-bc-book-prizes-gala/

[bcbookprizes]

Could I please get help with resetting the ticket counts?

[Victor]

Hi Amy!

Thanks for reaching out to us! I’d be happy to help with this topic.

Unfortunately, there is no built-in way to reset the total tickets sold.

By default, the Total Tickets Sold for an event will always count how many tickets where sold regardless of their status. This allows you to know many ticket sales were really made and compare that with the number of cancelled or deleted tickets.

If you want to reset the Total Tickets Sold, you will need to delete the ticket and create a new one.

I’d suggest to setup a dev/staging site so you can test things out without disrupting the live site.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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