Pull through profile fields on to Ticket Emails

[ascender]

Hello

Under ‘Attendee Information’ on the Ticket Emails I would like to pull through extra WP profile information, in my case:

Prefix | First Name | Middle names | Last Name | Post noms
Address | Street | Town | County

As you can see quite a lot of extra info!

Is there a way to modify the Ticket Emails loop to pull through this info?

[ascender]

We’ve extended the default WP profile fields but I’m happy for suggestions on pulling through default content that we can then use to figure out how to pull through our custom fields.

[Victor]

Hi Christian!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

For your customization, you may want to take a look at this template:

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!
Victor

[ascender]

Thank you. Can you point me in the direction of the correct template to
modify? I think the link was missing from your reply.

[ascender]

Please can you point me in the direction of the correct template to modify for this?

[Barry]

Hi there @ascender 🙂

To modify the ticket emails you would need to override the public/wp-content/plugins/event-tickets/src/views/tickets/email.php template (note, that’s in Event Tickets itself, rather than Event Tickets Plus) by copying it to YOUR_THEME/tribe-events/tickets/emails.php and you can make your changes there.

Does that help?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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