Precise Attendee Inventory

[Regis Chapman]

We’re trying to find a way to get exact numbers for the attendees, and there appear to be some issues with this, which I’ll describe below:
1. Paypal orders are set to Processing by default and not Completed, so the number of available tickets does not change unless we manually set the tickets sold to be Completed.
2. Each ticket sold may ACTUALLY be like 20 or even 30 attendees, since we are signing people up as groups. So even though each order says 1, it balloons up to 20 after marking that order Completed. This makes determining from the summary in the attendee’s section difficult at best.
3. Many of our orders are done by check, and a similar problem as we have with PayPal faces us, but our check processing internal process takes 2-3 weeks; so the order can’t be marked Completed until that time, and thus the ACTUAL number of attendees does not reveal itself for a long time. We need a way to know exactly how many people from each order for every group order for each event (we have three and not all have charges, and each Event type is very different from each other, so we need totals from each) are coming. Additionally, we have early/late tickets and the totals need to work across both of those also, for some events.

So, it feels a bit of a mess and I’m not sure how to get really accurate information for the forecasting the management is suddenly requiring. Is there any way to achieve this?

This isn’t a technical issue, so I have done no plugin isolation nor theme isolation.

I had hoped there would be a Events Calendar extension that might help us with this, actually.

[Victor]

Hi Regis!

Thanks, for reaching out to us. I’d be happy to help you with this topic.

Just to make sure I understand exactly the situation you are having, could you please let me know if you are using Tribe Commerce to sell tickets with PayPal? Or are you using WooCommerce to sell all your tickets?

Also, It would also be helpful to have a screenshot of the ticket editor settings for the event you mention and a the event link so we can have as reference.

Please let me know about that so I can further help with this.

Thanks,
Victor

[Regis Chapman]

Yes, we’re using Woocommerce.

Thanks,
Regis Chapman
Cowichan Tribes IS

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>>> The Events Calendar 2018-03-19 11:56 AM >>>
Victor wrote:

Hi Regis!

Thanks, for reaching out to us. I’d be happy to help you with this topic.

Just to make sure I understand exactly the situation you are having, could you please let me know if you are using Tribe Commerce to sell tickets with PayPal? Or are you using WooCommerce to sell all your tickets?

Also, It would also be helpful to have a screenshot of the ticket editor settings for the event you mention and a the event link so we can have as reference.

Please let me know about that so I can further help with this.

Thanks,
Victor

Post Link: https://theeventscalendar.com/support/forums/topic/precise-attendee-inventory/#post-1483271

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[Victor]

Hi Regis!

Thanks for your confirmation. Let me go through each of your points:

1. When an order for a ticket is placed, it should reduce the available tickets, regardless of the order status, so this looks like it could be a conflict with another plugin, theme, or custom code. We’ve had some other users reporting similar issues. Let me point you to the following article that describes a set of troubleshooting steps for this issue > https://theeventscalendar.com/knowledgebase/ticket-stock-doesnt-decrease/

2. This situation is a bit tricky. Unfortunately, there is no built-in way to sell a batch of tickets, so one workaround would be to do as you are doing. This, of course has the drawback of not having the stock being reduced the right amount.

3. This is also affected by the issue in the first point, so I’d recommend you troubleshoot that first. After that, I’d suggest you take a look at the WooCommerce specific settings > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/ so you can control when should attendee records be generated.

I hope that helps. Please let me know how that goes and if you have any follow up question.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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