Two issues: No attendee information in emails; and different tickets sold

[David]

WP 4.9.4 running X theme.
Event Tickets 4.7
Event Tickets Plus 4.7
The Events Calendar 4.6.12
The Events Calendar PRO 4.4.24.2
Using woocommerce as payment gateway

Two issues:
1. When a user selects qty 2 of a certain event ticket, a first ticket type AND a second ticket type are pulled. One ticket is correct, the other isn’t.
2. We have added attendee information fields to the registration form and none of it is being included with the subsequent emails.

[Victor]

Hi David!

Thanks for reaching out to us! Let me help you with this topic.

I could not reproduce any of those issues you are having in my local installation. Could you please share with us a link to the event where you are experiencing the first issue you mention?

Also, this could be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

We have added attendee information fields to the registration form and none of it is being included with the subsequent emails.

Please note the attendee information will only show up in the ticket email that gets sent to the user. The WooCommerce order emails do not show this information by default. However, we do have an extension to accomplish that > https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Please let us know about that.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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