[Sky]

Hi again,

Were you able to get a test site set up? Did everything work properly there? Did you try replicating all of the Events settings from your live site?

Thanks,
Sky

[Sky]

Hi again,

OK, I think I have it figured out now.

The “is_front_page()” conditional only works if you have a static page set for the home page. When the Main Events page is set for the home page, we need to use “tribe_is_events_home()” instead.

I’m assuming this must be your setup, since the snippet was not working for you. Here is an updated version that should do the job in your case.


/*
* Reorder events on front page main calendar to be random.
*/
add_action( 'pre_get_posts', 'my_randomize_posts', 500 );
function my_randomize_posts( $query ) {

if ( tribe_is_events_front_page() ) {
$query->set( 'orderby', 'rand' );
}

return $query;
}


Let me know if that works for you.

And thanks for your patience on this.

Sky

[Sky]

Hi Tina,

Can you explain the problem you are having? There have been quite a few topics discussed here, so I’m not sure what error you are referring to.

Thanks,
Sky

[Sky]

Hi Jeff,

Thanks for reaching out. I will try to help with your question if I can.

You can create custom fields right in the ticket that will collect whatever data you need for each person attending, even if multiple tickets are bought by the same user.

This information should then show in the Attendees report.

Check out this article for more information on creating custom ticket fields: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with your Eventbrite events. I will try to help you get this sorted.

Can you tell me what you have set in Events > Settings > Imports > Import Limit Type and number or amount of time selected?

Can you also tell me the dates of the events that you are wanting to be imported?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with your imports. I will try to help you get this sorted.

Can you share the URL that you are trying to import from? I’d like to give a try from my end.

Also, looking at your Aggregator records, it looks like you are still running Facebook imports somehow? This feature was removed a few months ago after Facebook blocked access to their events API. We no longer support facebook events in our plugins. Do you have some scheduled imports still left from when we supported facebook? Can you try deleting those imports?

Also, in Events > Settings > Imports, can you try clicking “stop current processes” ?

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues accessing your account. I will try to help you get this sorted.

I looked up the email you entered here, and it is connected to an account.

If you want to reset your password, visit https://theeventscalendar.com/my-account/ and click the “lost password” link. It will guide you through resetting your password.

Hope that helps! Please let me know if you are still having issues after trying that.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with your site. I will try to help you get this sorted.

I am not seeing this behavior on my test install. Can you try running through the troubleshooting steps outlined in our Testing for Conflicts Guide? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Basically, temporarily switch to the Twenty Seventeen theme and disable ALL other plugins than The Events Calendar, including any “Must Use” plugins.

Then, try to recreate the problem. If it is working correctly, re-enable everything one at a time until the problem returns.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your issue.

How are you getting events from your site to the mobile calendar?

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with your calendar. I will try to help you get this sorted.

First, can you try updating to the latest versions of our plugins? It looks like you haven’t updated for a few versions.

Next, can you try going through the steps in our Testing for Conflicts Guide? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Basically, temporarily switch to the Twenty Seventeen theme and disable ALL other plugins than the Events Calendar, and see if the problem is still occurring. If not, enable everything one at a time until the issue returns.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your questions.

It is possible to have events display in different timezones with our plugins. You can have them all display converted to the local timezone, or you can show them in their native timezones. There is also the option to display the timezone along with the time on the front end.

For more information about working with timezones in our plugins, see this knowledgebase article: https://theeventscalendar.com/knowledgebase/time-zones/

Hope that helps!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

This can be done with some customization.

First, add the following to your theme’s functions.php:

add_filter( 'post_class', 'tribe_events_add_past_class_to_events', 10, 3 );
function tribe_events_add_past_class_to_events( $classes, $class, $post_id ) {

if ( ! is_array( $classes ) ) {
return $classes;
}

if ( ! tribe_is_event( $post_id ) ) {
return $classes;
}

if ( tribe_is_past_event( $post_id ) ) {
$classes[] = 'tribe-events--is-past-event';
}

return $classes;
}


Once that is done, add this CSS either in the customizer or in your theme’s CSS file:


.type-tribe_events .tribe-events--is-past-event {
display: none !important;
}


Hope that helps! Please let me know if that works for you, or if you have any other questions.

Regards,
Sky

[Sky]

Hi there,

Thanks for reaching out. Please note that we are limited in how much support we can provide for customizations such as this. That being said, I will try to help if I can.

The steps mentioned in that other thread seem pretty straight forward. You say this was working before, but it recently stopped?

Can you share your custom template where you have made this modification? If you can upload it to a sharing service like Dropbox or create a github gist with the code and share the link here, I will take a look at it.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. Please note that we are limited in the amount of support that we can provide for customizations such as this. That being said, I will try to help get you pointed in the right direction.

The meta key for the Venue Country is _VenueCountry

To learn more about advanced queries in WordPress, check out the documentation: https://codex.wordpress.org/Class_Reference/WP_Query

Hope that helps! Please let me know if you have additional questions about the Events side of things.

Thanks,
Sky

[Sky]

Hi there,

Can you provide a link to the page where you are exporting events from?

Also, are you importing this into Outlook by any chance? There is an issue with the way Outlook implements iCal against standards that can cause an problem like this.

Thanks,
Sky

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