Event Aggregator Import Other URL One-time stalled spinning

[caseyghancock]

I’m trying to import an event from one The Events Calendar Pro site to another. Here’s the event:

Fall Festival of Choral Music

I’m trying to import it into the visithartsvillesc.com calendar, which is based on The Events Calendar Pro with the Event Aggregator, Community Events, and Filter Bar add-ons.

I’m doing it using an Other URL (beta) > One-Time Import using no keywords.

When I click Preview, the little progress spinner shows up below and just keeps spinning.

I also found a “Failed to load resource: the server responded with a status of 500 ()” error in the console for this URL: “https://visithartsvillesc.com/wp-admin/admin-ajax.php?action=tribe_aggregator_create_import” if that’s revealing. That error only pops up in console after I press the “Preview” button.

This first happened earlier this week and now again today. All of my keys are valid, my plugins are up to date, and I’m on WP 4.9.8. I don’t have a staging environment available to test with.

Any ideas before I have to take the site down to troubleshoot further?

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/aggregator-not-importing-from-url/

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with your Aggregator imports. I will try to help you get this sorted.

I tried importing from the url you provided, and everything worked as expected. Looking at the Aggregator service records, I don’t see any failed requests, and the last imports that were processed were two weeks ago. This means the request aren’t even making it to the server.

I see from your screenshot that their is an error message in the feed url field. Is this showing up there after clicking “preview?”

Can you try running through the troubleshooting steps outlined in Testing for Conflicts Guide to see if this could be caused by a problem with your theme or one of your other plugins?

Try recreating and running the import with the Twenty Seventeen theme enabled and all other plugins disabled.

Thanks,
Sky

[caseyghancock]

I’ll do those conflict tests if I have to, but I’m trying to avoid taking the site offline.

I’m not sure what error in the URL field you are referring to. The 500 error in the console?

[caseyghancock]

That 500 error does pop up in the console when I press the “Preview” button.

[Sky]

Hi again,

If you do not have a staging server, you can use the Healthcheck plugin mentioned in the Troubleshooting guide to see the results without affecting the site for your users.

In your screenshot of the import settings, instead of the feed URL in the field, there is text that says “Failed to load resource…” Did you paste this in there instead of the feed URL? Or did this replace the feed URL after you tried to preview the import?

The error 500 in the console is different. This specific error happens when there is a problem reaching the WordPress Ajax file. This can be due to server settings, or caused by another plugin that you are using.

Hope that helps. Please let me know how the conflict testing goes.

Thanks,
Sky

[caseyghancock]

OMG. I’m an idiot. Yes, I accidentally pasted that error test over the URL. Here’s a new screenshot from right now after I just tried to preview an import for this URL:

A Night of Country Music and Comedy

I also attached a screenshot of the WP Healthcheck panel as I found it immediately after trying to preview the import.

I also just tried it as a “Scheduled On Demand” import and got the same result–the little gray wheel just sits and spins.

[Sky]

Hi again,

Thanks for the additional information.

The Healthcheck plugin requires a little more effort to determine anything. After enabling the plugin, you need to enable “troubleshooting mode.” There is a link on the plugin info in the plugins admin. Once enabled, you will need to enable the Events Plugins. Then go to the Events > Imports admin panel and try to create and run your import again.

I’m wondering if this might be related to the “coming soon” plugin that you have activated.

Let me know how that process goes.

Thanks
Sky

[caseyghancock]

Gotcha. I was using a different, and much less useful, “Healthcheck” plugin.

I installed “Health Check & Troubleshooting” and used it as described. Unfortunately, I got the same result in troubleshooting mode with only TEC and TECPro enabled.

Here’s the debug info and I’ve attached screenshots, too. What else should I send you or test out?

I appreciate your patience, too, btw.

				### WordPress ###

Version: 4.9.8
Language: en_US
Permalink structure: /%year%/%postname%/
Is this site using HTTPS?: Yes
Can anyone register on this site?: No
Default comment status: closed
Is this a multisite?: No
User Count: 6
Communication with WordPress.org: WordPress.org is reachable
Create loopback requests: The loopback request to your site completed successfully.

### Installation size ###

Uploads Directory: 425.83 MB
Themes Directory: 21.74 MB
Plugins Directory: 88.45 MB
Database size: 15.03 MB
Whole WordPress Directory: 563.35 MB
Total installation size: 578.38 MB

### Active Theme ###

Name: Go Explore!
Version: 1.3.15
Author: Parallelus
Author website: http://para.llel.us/
Parent theme: Not a child theme
Supported theme features: infinite-scroll, editor-style, automatic-feed-links, menus, post-thumbnails, woocommerce, widgets

### Other themes (3) ###

Twenty Fifteen (twentyfifteen): Version 2.0 by the WordPress team
Twenty Seventeen (twentyseventeen): Version 1.7 by the WordPress team
Twenty Sixteen (twentysixteen): Version 1.5 by the WordPress team

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: Version 1.5.0

### Active Plugins (19) ###

Better Font Awesome: Version 1.7.1 by Mickey Kay
Bootstrap 3 Shortcodes: Version 3.3.12 by Michael W. Delaney, Filip Stefansson, and Simon Yeldon
Duplicate Post: Version 3.2.2 by Enrico Battocchi
Duplicate TEC Event: Version 1.5.2 by Ben Lobaugh
Envato Market: Version 2.0.1 by Envato
Formidable Forms: Version 3.03.02 by Strategy11
Formidable Forms Pro: Version 3.03.02 by Strategy11
Google Analytics for WordPress by MonsterInsights: Version 7.2.0 by MonsterInsights
Health Check & Troubleshooting: Version 1.2.1 by The WordPress.org community
Nested Pages: Version 3.0.6 by Kyle Phillips
Redirection: Version 3.5 by John Godley
Simple Theme Slider: Version 1.0.6 by Parallelus
Smush: Version 2.8.1 by WPMU DEV
Static Content Blocks: Version 1.0.5 by Parallelus
The Events Calendar: Version 4.6.23 by Modern Tribe, Inc.
The Events Calendar: Community Events: Version 4.5.13.1 by Modern Tribe, Inc.
The Events Calendar: Filter Bar: Version 4.5.8 by Modern Tribe, Inc.
The Events Calendar PRO: Version 4.4.32 by Modern Tribe, Inc.
Travel Destinations: Version 1.1.23 by Parallelus

### Inactive Plugins (6) ###

Better Search Replace: Version 1.3.2 by Delicious Brains
Edit Flow: Version 0.8.2 by Daniel Bachhuber, Scott Bressler, Mohammad Jangda, Automattic, and others
The Events Calendar PRO Extension: Cleanup Recurring Events: Version 1.0.0 by Modern Tribe, Inc.
Under Construction: Version 3.15 by WebFactory Ltd
WordPress Importer: Version 0.6.4 by wordpressdotorg
Yoast SEO: Version 8.2.1 by Team Yoast

### Media handling ###

Active editor: WP_Image_Editor_GD
Imagick Module Version: Imagick not available
ImageMagick Version: Imagick not available
GD Version: bundled (2.1.0 compatible)
Ghostscript Version: 9.05

### Server ###

Server architecture: Linux 3.12.18-clouder0 x86_64
PHP Version: 7.0.32 (Supports 64bit values)
PHP SAPI: cgi-fcgi
PHP max input variables: 5000
PHP time limit: 120
PHP memory limit: 768M
Max input time: 120
Upload max filesize: 128M
PHP post max size: 128M
cURL Version: 7.59.0 OpenSSL/1.0.2k
SUHOSIN installed: No
Is the Imagick library available: No
htaccess rules: Custom rules have been added to your htaccess file

### Database ###

Extension: mysqli
Server version: 5.6.40-84.0-log
Client version: 5.5.32
Database prefix: wpVH_

### WordPress Constants ###

ABSPATH: /home/hartwjob/public_html/visithartsvillesc.com/
WP_HOME: Undefined
WP_SITEURL: Undefined
WP_DEBUG: Disabled
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG_DISPLAY: Enabled
WP_DEBUG_LOG: Disabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Disabled
CONCATENATE_SCRIPTS: Undefined
COMPRESS_SCRIPTS: Undefined
COMPRESS_CSS: Undefined
WP_LOCAL_DEV: Undefined

### Filesystem Permissions ###

The main WordPress directory: Writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Writable

[Sky]

Hi again,

I’m sorry that didn’t yield any results. To clarify, does this happen every time you try to run the import?

Thinking more about the “coming soon” mode, if this was an issue, it would not be any different in “troubleshooting mode.” I’m wondering if the Aggregator server is unable to reach back to the site when that plugin is running. Was this enabled when the imports were working before?

Thanks,
Sky

[caseyghancock]

It’s never simple and easy.

To answer your questions, I do have this issue every time I try the “Other URL” imports now.

These imports used to work, up to a couple weeks ago–even with the Under Construction plugin installed. That plugin hasn’t been used in a while so I went ahead and deactivated it. I still have the import problem though.

Nothing maybe has changed on the site–I’ve only made minor point updates to plugins and whatnot. But using the troubleshooting mode and disabling all plugins except for TEC, we can eliminate other plugin updates and theme issues, right?

Any other ideas?

[Sky]

Hi again,

There is one more thing I can suggest within the plugin. In Events > Settings > Imports > “Import Process System” you can try changing this from Asynchronous to Chron. Some people’s server environments will work better with one or the other option. I’m not sure why this would have suddenly changed for you however.

Can you give that a shot and see what happens?

Thanks,
Sky

[caseyghancock]

Unfortunately, I’ve already tried that one. I found it suggested in a support document somewhere–I didn’t see any difference.

In the meantime, I’ve also tried using all of these versions of pHp, but no luck: 5.5.38, 5.6.38, 7.0.32 (host default), 7.1.22, and 7.2.10.

Right now I’ve left it on 5.6.38 as I know TEC explicitly supports that as the minimum.

[caseyghancock]

I just got the following from the support team at my host:

I have performed an strace debugging in order to check why the plugin fails to operate. After reviewing the output the following error occurs:

access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/themes/parallelus-go-explore/framework/libs/MonsterInsights.php", F_OK) = -1 ENOENT (No such file or directory)
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/src/Tribe/Filterbar/Updater.php", F_OK) = -1 ENOENT (No such file or directory)
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/src/Tribe/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory)
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/Events/Filterbar/Updater.php", F_OK) = -1 ENOENT (No such file or directory)
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/events/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory)
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/events/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory)
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/events/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory)
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", F_OK) = 0
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", F_OK) = 0
lstat("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", {st_mode=S_IFREG|0644, st_size=1381, ...}) = 0
lstat("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe", {st_mode=S_IFDIR|0755, st_size=4096, ...}) = 0
lstat("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src", {st_mode=S_IFDIR|0755, st_size=4096, ...}) = 0
open("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", O_RDONLY) = 5

I have then reviewed your files on your account about that particular plugin and could not find the directory Filterbar nor filterbar.

I have included the strace report in a file strace.txt located at the root directory of your website. I can advise you to contact the plugin developers and provide them the strace output so they can track it and check what may cause the problem. Keep in mind that the import option is still in Beta and it might not properly work.

I do have the Filter Bar add-on installed. It’s up-to-date, activated, and has a valid license key. I’m going to try deactivating it and trying the import again.

[caseyghancock]

Update: Deactivating Filter Bar didn’t make a difference. With it deactivated, I tried both the “Asynchronous” and “Cron-based” methods.

[caseyghancock]

I also tried Filter Bar versions 4.5.7 and 4.5.8, too, but no luck.

[Author]

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