[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Our plugins do not have any functionality for something like that. However, you could create your own physical tickets and use the QR code that is used with the virtual tickets, and it should work the same for checking people in.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with your event times. I will try to help you get this sorted.

The other support thread you linked to is related to Time Zones not being defined when importing events via the Event Aggregator extension. You mentioned recurring events and I do not see an Aggregator license connected to your account.

Can you provide some more details about the issue that you’re experiencing? If the problem is with recurring events, can you upload a screenshot of the Event’s “event series” settings and either a link to the series, or another screenshot of the event series “view all” listing.

Thanks,
Sky

[Sky]

Hi Ron,

I’m sorry to hear that you’re having problems with the RSVP status. I will try to help you get this sorted.

I just ran through this process in my test install. Here’s what I did.

* Created a user with “subscriber” role
* Logged in as this user.
* On a event with RSVPs, I RSVP’d to the event.
* I then refreshed the page, and changed my status to “not going” and saved.
* Logged out, then back in as admin.
* Viewing the attendees list for the Event, I see the Subscriber entry, and it is marked “not going” in the status column.

If your steps were different than this, can you describe what you did to get to where you see the discrepancy?

And to clarify, when you view the attendees list, you see the RSVP but it is still marked “going” in the status column?

Thanks,
Sky

[Sky]

Hi again,

Thanks for the additional information. Looking at the log file, I fairly certain that doesn’t have anything to do with your issues.

There could be several causes for a problem like this.

1) The plugins themselves
2) The Plugin settings
3) The Aggregator Service itself
4) Your Aggregator license
5) The site you’re trying to pull events from
6) Server configuration

I am able to use your Aggregator license on my test site to import the event from the same source. This rules out all but 2 and 6.

To figure out if it’s either of the remaining, I would recommend the following steps.

1) Go to http://poopy.life to create a test site.
2) Click the “Create” link at the top of the page.
3) Once your site is created, go to the dashboard and install the Events Calendar.
4) Add your Aggregator license key.
5) Try doing the import here.

If it works, try to recreate the settings that you have on your site. If it stops working after changing a particular setting, note what that setting is.

If you replicate all your settings and the test site still works, this means the issue is related to your server or DNS settings, and you will likely need to reach out to your host to figure out the problem. I would double check that there are not any “must use” plugins running that you haven’t troubleshooted, disable/flush any caches, and make sure something hasn’t been added to your .htaccess file that could be causing this.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi again,

Yes, I meant any events you add in the meantime.

Unfortunately, I cannot provide a timeline for when the fix will be released. We do have a handful of reports of this, and the developers are working on the fix.

We will let you know as soon as we have the solution available.

Thanks,
Sky

[Sky]

Hi again,

There is one more thing I can suggest within the plugin. In Events > Settings > Imports > “Import Process System” you can try changing this from Asynchronous to Chron. Some people’s server environments will work better with one or the other option. I’m not sure why this would have suddenly changed for you however.

Can you give that a shot and see what happens?

Thanks,
Sky

[Sky]

Hi again,

So sorry! I left a closing end off of the filter. I updated the snippet above, and tried it out to make sure it was working.

Let me know if that works for you now.

Thanks,
Sky

[Sky]

Hi again,

Yes, you are correct, that is only for the search bar. It doesn’t appear that there is a customizer setting for the Filter Bar.

You can just add a bit of CSS to change the background color of this.


@media only screen and (min-width: 767px){
#tribe_events_filters_wrapper.tribe-events-filters-horizontal, .tribe-filters-closed
#tribe_events_filters_wrapper.tribe-events-filters-horizontal {
background: red;
}
.tribe-events-filters-horizontal .tribe-events-filters-content {
border-color: transparent;
background: transparent;
}
}


I tried setting the color of the search bar in the customizer on my local install, and it is showing the correct color on the front end. Are your theme styles perhaps overriding this?

Hope that helps! Let me know you have any additional questions.

Thanks,
Sky

[Sky]

Hi again,

Ok, thanks for clarifying. This may be possible with some custom coding, but unfortunately this is a bit beyond the scope of what I can help you with here in the forums.

If you do not have a developer to help create this, your best bet may be doing it in a spreadsheet as you mentioned.

Sorry I didn’t have a better answer for you! Please let me know if you have any other questions about this.

Thanks,
Sky

[Sky]

Hi again,

Thanks for the additional information. I was able to reproduce this when creating the event on Eventbrite.com and importing the event. I have created a bug ticket for this, and am attaching this thread to it. As soon as a fix has been released, we will follow up with you here to let you know.

As a temporary solution, is it possible for you to initiate your events from the site first and push to Eventbrite.com? If you need to make any advanced changes you can then log into Eventbrite and edit. But the price seems to be showing when you create the event locally.

Please let me know if you have any questions in the meantime.

Thanks,
Sky

[Sky]

Hi again,

Sorry, I must have misread “display” as “disable.”

This may be possible with some customization, but this is unfortunately a bit beyond the scope of what I can help with here in the forums.

Please let me know if you have any other questions about this.

Thanks,
Sky

[Sky]

Hi again,

I’m sorry that didn’t yield any results. To clarify, does this happen every time you try to run the import?

Thinking more about the “coming soon” mode, if this was an issue, it would not be any different in “troubleshooting mode.” I’m wondering if the Aggregator server is unable to reach back to the site when that plugin is running. Was this enabled when the imports were working before?

Thanks,
Sky

[Sky]

Hi again,

I just re-tested that code, and it is working on my local install. I did notice that the results may not be ideal when there are many events, as the farthest in the future are on top. I’m not really sure what the best solution is for this, but I was able to randomize the events on my front page with this code:


/*
* Randomize events on front page.
*/
add_action( 'pre_get_posts', 'push_older_events_to_bottom', 500 );
function push_older_events_to_bottom( $query ) {
if ( is_front_page() ) {
$query->set( 'orderby', 'rand' );
}
return $query;
}


If that is not working for you, can you try temporarily switching to the Twenty Seventeen theme to see if it works with that? It’s possible that your theme may be doing something with the query that overrides what we’re trying here.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

There was a feature that allowed this called “split payments,” but unfortunately something changed on PayPal’s end making it no longer possible to create new accounts to do this. However, if you already have an approved PayPal Adaptive Payments account, you will be able to get this set up.

You can read the knowledgebase article for the community tickets plugin to see how that would work: https://theeventscalendar.com/knowledgebase/configuring-community-tickets/

If you do not have an adaptive payments account, you will need to distribute funds to organizers manually.

Hope that helps. Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

If you’d like to customize the contents of the message that shows on past events, you can use the following snippet:


add_filter( 'tribe_events_set_notice', 'my_tribe_events_set_notice_past_events', 2, 100 );
function my_tribe_events_set_notice_past_events( $notice, $key ) {
if ( 'event-past' === $key ) {
$notice = 'This is my custom message for this one';
}
return $notice;
}


Just paste that in your theme’s functions.php file or in a functionality plugin, and change the content as needed.

You may be able to make past events redirect somewhere with some customization. However, I don’t have a snippet handy for that one.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

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