[Sky]

Hi Jen,

No, this is not a feature of Events Calendar Pro. However, all of our plugins come with a 30 day refund policy. If it’s still in that time window, you can request a refund by filling out the form on this page.

Hope that helps!

Thanks,
Sky

[Sky]

Mark,

Here is what I see when viewing events on your site in map view.

If you are seeing something different, can you provide a screenshot of the issue and a link to the page where it is occurring?

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

Ulf,

Awesome! I’m glad that worked for you.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi Len,

I’m sorry to hear that you’re having issues with the Events Aggregator.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. You can keep track of the status regarding our plugin’s access to Facebook at the following links: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

But right now, only events created by the same account that is connected to Events Aggregator can be imported.

Are the events you are trying to import from the same account in your case?

Please let me know if you have any other questions!

Thanks,
Sky

[Sky]

Hi Christine,

I’m sorry to hear that you’re having issues with the Events Aggregator.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. You can keep track of the status regarding our plugin’s access to Facebook at the following links: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

But right now, only events created by the same account that is connected to Events Aggregator can be imported.

Are the events you are trying to import from the same account in your case?

Please let me know if you have any other questions!

Thanks,
Sky

[Sky]

Hi David!

Our plugins interface with the database using the WordPress database API. You can always interact with sql, but WordPress recommends using the API if you can. You can read more about how this is structured by going to the WordPress Codex page on the subject.

We do not offer custom development services for things like this ourselves, but we do have a page that might help you connect with somebody who can: https://theeventscalendar.com/knowledgebase/find-a-customizer/

Hope that helps! Please let us know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Mark,

Can you help me understand what you mean by “my map show duplicate area?” I took a look at your site events in map view, and I’m not seeing anything that looks out of place.

For the zoom level, can you tell me what you have set in Events > Settings > General > Map Settings for “Google Maps default zoom level”?

As far as the custom code you posted, I’m not sure what’s going on there. Please use only the default code for troubleshooting purposes. Have you modified the code in the plugin? Or are you loading the custom JS independently? In either case, I will not be able to help troubleshoot your custom code here in the support forums.

Thanks,
Sky

[Sky]

Hi Jen!

Thanks for reaching out! I will try to help with your question.

Our free plugin Event Tickets will allow you to create RSVPs on events. To sell tickets, you would need our premium plugin Event Tickets Plus.

But with both the tickets and RSVPs, you can create multiple variations on any given event.

I hope that helps! Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Tony!

Thanks for reaching out! I will try to help you with this question.

Whether an event is featured or not is stored in the post meta. The meta key associated with this setting is “_tribe_featured” and stores a boolean value.

To access the information in php, you could do the following:


$is_featured = get_post_meta( $event_id, "_tribe_featured", true );


You just need the event id in the first argument.

Hope that helps! Le me know if you have any other questions.

Thanks,
Sky

[Sky]

Jami,

Generally, text fields have html stripped out during sanitization for security reasons.

Since you are using WooCommerce to sell tickets, the ticket description will default to be the same as the product short description in the Woocommerce product page, which will accept HTML. Is it possible to edit the ticket descriptions there?

Let me know if that works for you!

Thanks,
Sky

[Sky]

Regis,

Well, that would certainly be the best way to approach it, if you had set it up in the beginning. But I think this sounds like a good solution after the fact.

Let us know if you have any other questions.

Thanks,
Sky

[Sky]

Ceejay,

In that case, you would need to customize the file in events-tickets-plus/src/views/wootickets/tickets.php. Copy the file to [your-theme]/tribe-events/wootickets/tickets.php and make your modifications there.

You can read more about customizing plugin templates on our Themer’s Guide.

Hope that helps!

Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Tim!

I’m glad to hear that we were able to figure out your original issue!

Could you please create a new post for the Facebook issue? This really helps us track the number of support requests for individual issues, and will help others who search for answers in the forums.

I will tell you that there have been issues with Facebook imports since Facebook make some big changes to how their API works recently. You can read more about how this may be impacting your events here.

Thanks for your understanding,
Sky

[Sky]

Marc,

I believe I have found the issue.

It appears that WP Cron is disabled, at least on the test installation you have provided for me. You will need to enable this for the automated event creation and cleanup to work. Most likely this is set in the wp-config.php, but your host may being doing something different here. But if you have access, look for the DISABLE_WP_CRON constant being set and change it to false.


define('DISABLE_WP_CRON', false);


Hope that helps!

Thanks,
Sky

[Author]

Posts