Facebook import is not working

[Len Messerschmidt]

Hello,
i don´t know but last week it was possible to import the Facebook events and today i get an error because Facebook Events has no Data. No matter wich event, all the time the same error….

[Sky]

Hi Len,

I’m sorry to hear that you’re having issues with the Events Aggregator.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. You can keep track of the status regarding our plugin’s access to Facebook at the following links: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

But right now, only events created by the same account that is connected to Events Aggregator can be imported.

Are the events you are trying to import from the same account in your case?

Please let me know if you have any other questions!

Thanks,
Sky

[Len Messerschmidt]

ok, thats bad news because all the events not from my account. i have a page for all genre psychedelic events and now i can do nothing. i don´t need anymore the Event Calendar Plugin…

[Sky]

Len,

I’m sorry to hear that. I understand this must be frustrating for you.

If you are interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this, if possible. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Let us know!

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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