Event Aggregator not working

[Christine]

Hello,
Our event aggregator isn’t working properly. I’ve disconnected to FB and reconnected and still won’t work. I just renewed the license so I know it’s not that. Can you please help?
Thanks,
Christine

[Sky]

Hi Christine,

I’m sorry to hear that you’re having issues with the Events Aggregator.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. You can keep track of the status regarding our plugin’s access to Facebook at the following links: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

But right now, only events created by the same account that is connected to Events Aggregator can be imported.

Are the events you are trying to import from the same account in your case?

Please let me know if you have any other questions!

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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