[Sky]

Hi again,

I double checked that a child theme template should override the template in the parent theme. It is working as expected with the Twenty Seventeen theme. I do not have access to Enfold, but this should be handled in all themes the same way.

If the override is not working, it is likely that you are not putting the file in the correct place. I don’t know of any other reason why it wouldn’t work.

Please note that we are limited in the amount of support we can provide for customizations. I can only direct you to the process for overriding the templates from within your theme or child theme. If you are unable to get that working from our instructions, you may need to have a developer take a look at what you’re doing for further assistance.

For the translation issue, I can suggest a few things. First, check out these articles that describes how to create custom translation files: https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-file
and https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/

If you think the translation for plural “events” is not right, please feel free to submit a correction.

Additionally, if you’d like to override “events” everywhere it is used, there are two filters you can use: “tribe_event_label_plural” and “tribe_event_label_plural_lowercase”.

You can do something like the following:


add_filter('tribe_event_label_plural', 'my_custom_events_label_plural');
function my_custom_events_label_plural($label) {
return 'my custom labels';
}


Hope that helps. Please let me know if you have more questions about this.

Thanks,
Sky

[Sky]

Hi again,

Thanks for the clarification. This is not something our plugin has the ability to do by default. However, it is possible with a little customization.

Please add the following snippet to your theme’s functions.php file or a functionality plugin, minus the opening PHP tags.

https://gist.github.com/skyshab/d5c063f32ef3d95359082a542555a3bd

Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your issue.

Can you go to the admin page for one of the venues that is not showing up, and try checking the checkbox for “Use latitude + longitude” and saving? Does that enable the venue to show on the map?

Also, if you go to Events > Settings > General, is there a button that says “Fix Venues Data” in the Map Settings? If so, can you try clicking that, and see if it changes anything?

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi Rob,

Thanks for reaching out. I will try to help you get this sorted.

It looks like part of the code I had provided got cut off. The editor here is not good at handling code.

I put the complete snippet up on github. It looks like you mostly got it, though I do see an extra “}” in what you pasted here.

Try copying the code from here: https://gist.github.com/skyshab/1f1c7ddd8fc842134faadb89c2f8ac94

Usually a blank screen on the front end is the result of a PHP error. I tried this code out to insure it’s not breaking anything.

Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

Unfortunately, there isn’t a way to set that setting for less than a month.

A workaround would be to adjust the “Series Ends on:” setting in the event each week to grab the next week’s events. This would require a bit of manual effort, but it may work for your situation.

Let me know if that helps!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having problems with recurring events. I will try to help you get this sorted.

This is actually a known issue that is being worked on. I will attach this thread to the bug ticket, and we will follow back up with you here when we have released a fix for this, to let you know.

Please let me know if you have any questions about this in the meantime.

Thanks
Sky

[Sky]

Hi there,

Thanks for reaching out.

Unfortunately, we cannot provide plugin support here on the Pre Sales forum. If you have a license for one of our premium plugins, you can log in with the email connected to your license, and request help in the appropriate plugin forum.

The ticket emails should include more than just a barcode, and it is also possible to customize the email message with a bit of code. This is something we can help you with in the Premium Support Forums.

If you do not have a premium plugin license, you can reach out for help on the WordPress.org support forums.

https://wordpress.org/support/plugin/event-tickets

Good luck!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having difficulty with the venues displaying correctly. I will try to help you get this sorted.

On one of the events that isn’t showing, can you go to the admin page for the venue, and click the “Use latitude + longitude” checkbox? Save the venue, and see if it shows up on the map afterwards.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re experiencing this problem. I will try to help you get this sorted.

This is actually a known issue with recurring events right now. I will attach this thread to the bug ticket, and we will follow up with you here once we have released a fix for the issue.

Can you manually delete the extra event until we can get this resolved?

Please let me know if you have any questions in the meantime.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

We do have automatic update support for staging sites with some top level domains, but unfortunately not yet for subdomains. There are three options for your circumstance.

1) Switch the domain that is connected to your license when you start to do testing on your staging site, and switch back when you’re done.

2) Download the updated plugins from your Account Downloads Page and manually update them on your staging site.

3) Purchase an additional license, or upgrade to a license with more installs, to avoid either of the previous steps.

For more information about how our licensing works for development environments, check out this article: https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

Yeah, that sounds like it may be the issue. The events have a unique UID, and if you are just changing the titles, it may be causing problems.

Can you tell me what you have set in Events > Settings > Imports > Event Update Authority? You may be able to get better results by setting this to something different.

Thanks,
Sky

[Sky]

Hi again,

If you do not have a staging server, you can use the Healthcheck plugin mentioned in the Troubleshooting guide to see the results without affecting the site for your users.

In your screenshot of the import settings, instead of the feed URL in the field, there is text that says “Failed to load resource…” Did you paste this in there instead of the feed URL? Or did this replace the feed URL after you tried to preview the import?

The error 500 in the console is different. This specific error happens when there is a problem reaching the WordPress Ajax file. This can be due to server settings, or caused by another plugin that you are using.

Hope that helps. Please let me know how the conflict testing goes.

Thanks,
Sky

[Sky]

Hi again,

Unfortunately, the tickets plugins do not work with recurring events, as stated on the Event Tickets Plus product page.

If you need to add tickets to recurring events, you will need to “break them out” into individual events after they are generated, and add tickets to each event manually. You can read more about this here: https://theeventscalendar.com/knowledgebase/pro-recurring-events/#breaking

Hope that helps!

Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

Thanks for providing that. It looks like you are using the latest versions, as I am when testing this.

Can you try working through the troubleshooting steps outlined in our Testing for Conflicts Guide to see if this behaves differently when using the Twenty Seventeen theme and having all other plugins deactivated?

Once set up, try recreating the recurrence pattern over from scratch, and see if you have different results.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hi Ron,

I double checked and custom fieldsets are available in RSVPs.

I can’t think of anything else that pertains to your situation.

Let me know if you have any additional questions about this.

Thanks,
Sky

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